Manage agents & channels
Track agent availability with away states
582 Views•Sep 21, 2026•KnowledgeSet your business hours
1045 Views•Sep 21, 2026•KnowledgeEdit channel settings
755 Views•Sep 21, 2026•KnowledgeCustomize message routing
1225 Views•Sep 21, 2026•KnowledgeMonitor agent performance in real time
1106 Views•Sep 21, 2026•KnowledgeUse queries to listen to X conversations
2127 Views•Sep 21, 2026•KnowledgeGive agents access to real-time insights
991 Views•Sep 21, 2026•KnowledgeManage team settings and assignments
1414 Views•Sep 21, 2026•Knowledge
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