Manage agents & channels
Track agent availability with away states
633 Views•Oct 7, 2026•KnowledgeSet your business hours
1107 Views•Oct 7, 2026•KnowledgeEdit channel settings
798 Views•Oct 7, 2026•KnowledgeCustomize message routing
1305 Views•Oct 7, 2026•KnowledgeMonitor agent performance in real time
1170 Views•Oct 7, 2026•KnowledgeGive agents access to real-time insights
1036 Views•Oct 7, 2026•KnowledgeManage team settings and assignments
1499 Views•Oct 7, 2026•KnowledgeUse queries to listen to X conversations
79 Views•Oct 7, 2026•Knowledge
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