Manage agents & channels
Track agent availability with away states
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870 Views•Jul 27, 2026•KnowledgeEdit channel settings
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1029 Views•Jul 27, 2026•KnowledgeMonitor agent performance in real time
960 Views•Jul 27, 2026•KnowledgeUse queries to listen to X conversations
1689 Views•Jul 27, 2026•KnowledgeGive agents access to real-time insights
852 Views•Jul 27, 2026•KnowledgeManage team settings and assignments
1175 Views•Jul 27, 2026•Knowledge
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