❯Get started with Hootsuite Social OS

❯Create, plan & publish with Perch

❯Manage conversations with Nest

❯Inbox for admins

❯Inbox for agents

❯Work with conversations

❯Work with contacts

❯Do more with inbox

❯Chatbot

❯Customer care with Salesforce

❯Streams

❯Monitor trends with Lumen

❯Amplify your reach with Parliament

❯Get insights & take action with Wisdom

❯Measure performance with Analytics

❯Organizations, teams, permissions

❯Account, billing, settings

❯Apps & Integrations

❯Mobile app

❯Other products

❯Hootsuite Academy

❯Important Notices

Create Zendesk tickets from conversations

Procedure Steps

Article updated: June 22, 2026

Create Zendesk customer support cases from conversations in Inbox.

Audience: Enterprise Inbox agents with Advanced Inbox. Want more Hootsuite features? Upgrade your plan.

Create a Zendesk ticket from a conversation

Create a Zendesk support ticket and include your conversation details.

Go to Nest (or go to Inbox if you're still using the Classic experience).
In the Contact attributes, make sure you include the best email address for the customer.
Go to the beginning of any conversation, select Conversation actions, and then select Send to Zendesk to create a new ticket using the currently open conversation. Inbox includes the conversation history and attachments in the ticket.
Select the link from the upper-right corner of the conversation to view the ticket in Zendesk.