Manage muted posts

Jul 27, 2026
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Article updated: June 22, 2026

Manage muted posts

Sometimes a post creates so much traffic that the New queue becomes difficult to navigate and respond to conversations that need immediate attention. When this happens, agents can mute a post in Inbox and exclude comments on specific posts from X, Facebook, and Instagram. Once a post is muted, comments on that post are not included in the thread.

This article describes the new Social OS experience. If you haven't switched yet, select the Classic tab for instructions. Learn more about the Social OS experience.

Audience: Inbox admins. This feature is restricted to certain plan types. If you don't see this feature, visit the Hootsuite plans page to see if it is included in your plan.

View and manage muted posts

When a post is muted, a log is created and stored. To view all muted posts, you can go to Admin settings, expand Social media, and then select Muted posts. From here, you can do the following:

Visit the original conversation in the social network.
View timestamps and the admin who muted the post.
Unmute individual threads.

Mute a post

Mute a post in Inbox.

Go to Nest and open a conversation.
Point to a comment, select Message actions, and then select Mute post.

Go to Inbox and open a conversation.
Point to a comment, select Message actions, and then select Mute post.

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Manage muted posts

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