Edit, copy, or delete your chatbot

You can edit your chatbot name or company, and update your knowledge file at any time and re-upload it to your chatbot. You can also copy a chatbot to save time creating a new one or delete an existing one.

Edit, copy, or delete a chatbot

If you want to use a new knowledge file, make sure you have added it to your Knowledge center prior to using the following steps (see Build an AI knowledge center).

1. In Inbox Admin settings, expand Inbox intelligence, and then select Generative AI chatbot.
2. Find the chatbot you want to update in the list, and then select from the following options:
   • Edit - Edit your name, language, tone, triggers, and assigned channels. You can also select a new knowledge file, or assign your bot a different identity or company identity.
   • Delete - Delete the chatbot. This cannot be undone.
   • Duplicate - Create a copy of an existing chatbot and use it to create a new one.
3. Make and Save your changes.