Create an alert for topic results

Aug 19, 2026
Knowledge

Procedure Steps

Article updated: June 26, 2026

Create an alert for topic results

Alerts are email notifications that let you know when your topic results change. Set up an alert on a topic to stay on top of trends, or to monitor a campaign or your brand perception.

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Alerts can act as an effective early warning system. You receive a notification as soon as Lumen detects a change in topic results, based on the criteria that you define.

Note: You can create a maximum of 40 alerts and reports (combined). This limit applies across the entire organization.

Lumen supports different types of alerts so you can take strategic action when your topic results change.

New results - Get an alert whenever Lumen detects a new result, or a specific number of results.
Volume: Get an alert when there is a sudden increase or decrease in online activity around your topic over the previous 30 days (smart spike), or when there is a specific percentage increase in the volume of results in the previous 24 hours.
Engagement trend: Get an alert when engagement falls below, or rises above, a specific threshold, as compared to the engagement over the previous seven days.
Sentiment: Get an alert when there is a sudden increase or decrease in sentiment around your topic over the previous 30 days (smart spike), or when there is a specific percentage increase in sentiment in the previous 24 hours.
Viral results: Get an alert when there is unusually high engagement around your topic. You can set the minimum engagement threshold for the alert, and trigger the alert whenever Lumen detects a new result, or a specific number of results.

Create an alert

Go to Lumen, and then select Topic Insights.
Select Create Alert.
In the Create new alert window, select an alert type from the list.
Select a trigger type for your alert, set the trigger conditions, and then select Next.
Enter a name for the alert and, optionally, a description, and then select Next.
Enter one or more email addresses for your alert recipients, using commas or new lines to separate multiple addresses.
Set email options such as notifying recipients that the alert has been set up and including an AI-powered summary with the alert, and then select Create alert.

Go to Listening, and then select Topic Insights.
Select Create Alert.
In the Create new alert window, select an alert type from the list.
Select a trigger type for your alert, set the trigger conditions, and then select Next.
Enter a name for the alert and, optionally, a description, and then select Next.
Enter one or more email addresses for your alert recipients, using commas or new lines to separate multiple addresses.
Set email options such as notifying recipients that the alert has been set up and including an AI-powered summary with the alert, and then select Create alert.

Edit an alert

You can change trigger conditions, email recipients, and more for alerts in Lumen.

Go to Lumen, and then select Alerts.
Locate the alert you want to modify, and then select Edit .
On the Details tab, enter a new name for the alert, and optionally, a new description.
Select the Trigger conditions tab, and then make changes to trigger conditions for the alert.
Add or remove email addresses if you want to change alert recipients, and optionally, make changes to notification settings.
If you want to remove AI summaries from the alert email, deselect the Include AI summary box.
Select Save.

Go to Listening, and then select Alerts.
Locate the alert you want to modify, and then select Edit .
On the Details tab, enter a new name for the alert, and optionally, a new description.
Select the Trigger conditions tab, and then make changes to trigger conditions for the alert.
Add or remove email addresses if you want to change alert recipients, and optionally, make changes to notification settings.
If you want to remove AI summaries from the alert email, deselect the Include AI summary box.
Select Save.

Delete an alert

Go to Lumen, and then select Alerts.
Locate the alert you want to modify, and then select Delete.
Select Delete to confirm.

Go to Listening, and then select Alerts.
Locate the alert you want to modify, and then select Delete.
Select Delete to confirm.

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Create an alert for topic results

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