Automatically clear contact data

Protect contact data by automatically removing it after an agent resolves a conversation.

Set options clear contact data

You can set how long, once an agent resolves a conversation, to keep your contact data. You'll see times that your agents created, updated, and deleted contact attributes.

1. In Inbox, select Settings, and then select Admin settings.
2. Expand Privacy and security, select Auto-clear contact attributes, choose your duration, and save your settings.

If an agent moves a conversation to the New queue, the timer stops. The timer restarts the next time an agent resolves the conversation.