Admins: Optimize routing and automation
- Create, update, and delete tags for Inbox 2.0 conversations
- Create and manage Inbox 2.0 topics
- Create and manage automations
- Manage skill set routing
- Prioritize Inbox 2.0 conversations
- Work with contact groups
- Enable or disable conversation assignment removal
- Manage language detection
- Use WhatsApp IVR deflection to convert calls to messages