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  1. Hootsuite Help Center
  2. Manage customer care with Hootdesk
  3. Admins: Optimize routing and automation

Admins: Optimize routing and automation

  • Create, update, and delete tags for Hootdesk conversations
  • Create and manage Hootdesk topics
  • Create and manage automations
  • Manage skill set routing
  • Prioritize Hootdesk conversations
  • Work with contact groups
  • Enable or disable conversation assignment removal
  • Manage language detection
  • Use WhatsApp IVR deflection to convert calls to messages
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