Skip to main content
  •  Notices

  • (opens in a new tab)   What's New
  • (opens in a new tab)   Blog
  • (opens in a new tab)   Academy
  English (US) Deutsch Español (España) Français Italiano Português do Brasil
Sign in
English (US) Deutsch Español (España) Français Italiano Português do Brasil
  1. Hootsuite Help Center
  2. Manage customer care with Inbox 2.0
  3. Admins: Configure virtual agents and the agent workspace

Admins: Configure virtual agents and the agent workspace

  • Use auto responders in Inbox 2.0
  • Use custom virtual agents with Inbox 2.0
  • Create and send CSAT surveys
  • Manage saved replies in Inbox 2.0
  • Use WhatsApp message templates in Inbox 2.0
  • Turn Real-Time Insights for agents on or off
  • Add and manage contact attributes
  • Enable resolve reasons and topic requirement
  • About audit trails
  • Manage away states in Inbox 2.0
  • Shorten a link in Inbox 2.0
Logo
© 2022 Hootsuite Inc. All Rights Reserved.

Platform

  • Features
  • Integrations
  • App Directory
  • What's New

Plans

  • Professional
  • Team
  • Business
  • Enterprise
  • Compare Plans

Enterprise

  • Solutions
  • Industries

Education

  • Academy
  • Resources
  • Blog
  • Webinars
  • Events

About

  • About Us
  • Contact Us
  • Careers
  • Leadership
  • Newsroom
Search...