Admins: Configure virtual agents and the agent workspace
- Use auto responders in Hootdesk
- Use custom virtual agents with Hootdesk
- Create and send CSAT surveys
- Manage saved replies in Hootdesk
- Use WhatsApp message templates in Hootdesk
- Turn Real-Time Insights for agents on or off
- Add and manage contact attributes
- Enable resolve reasons and topic requirement
- About audit trails
- Manage away states in Hootdesk
- Shorten a link in Hootdesk