Admins: Configure virtual agents and the agent workspace
- Use auto responders in Inbox 2.0
- Use custom virtual agents with Inbox 2.0
- Create and send CSAT surveys
- Manage saved replies in Inbox 2.0
- Use WhatsApp message templates in Inbox 2.0
- Turn Real-Time Insights for agents on or off
- Add and manage contact attributes
- Enable resolve reasons and topic requirement
- About audit trails
- Manage away states in Inbox 2.0
- Shorten a link in Inbox 2.0