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  1. Hootsuite Help Center
  2. Manage customer care with Hootdesk
  3. Admins: Configure virtual agents and the agent workspace

Admins: Configure virtual agents and the agent workspace

  • Use auto responders in Hootdesk
  • Use custom virtual agents with Hootdesk
  • Create and send CSAT surveys
  • Manage saved replies in Hootdesk
  • Use WhatsApp message templates in Hootdesk
  • Turn Real-Time Insights for agents on or off
  • Add and manage contact attributes
  • Enable resolve reasons and topic requirement
  • About audit trails
  • Manage away states in Hootdesk
  • Shorten a link in Hootdesk
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