Article updated: September 13, 2023
Overview of Inbox 2.0
Inbox 2.0 is an advanced customer care communication hub that helps you and your teams seamlessly engage with your audience. You can receive and respond to multiple messaging channels and social networks in one place. The customer care capabilities in Inbox 2.0 help enhance team collaboration, optimize processes, and improve ROI.
In Inbox 2.0, you can manage conversations and identify and resolve customer issues from all of the following channels:
Facebook (public and private messages)
- Private messages
- Comments on posts (organic)
- Comments on dark posts (paid)
- Wall posts
Instagram (public and private messages)
- Private messages
- Comments on posts (organic)
- Comments on dark posts (paid)
- Mentions
Twitter (public and private messages)
- Direct messages
- Tweets
- Mentions
LinkedIn (public messages)
- Comments on posts (organic)
WhatsApp
- Private messages
Inbox 2.0 Messenger (internal chat)
Go to Inbox 2.0 
and select your organization to get started.
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