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  Article updated: December 04, 2023

Monitor Inbox 2.0 performance in real time

Real-time monitoring gives you a moment-by-moment view into the activity and performance of your agents, teams, channels, and topics.

Audience: Enterprise Inbox 2.0 admins with Advanced Inbox. Want more Hootsuite features? Upgrade your plan.

You can filter the available metrics to better understand your support flow and uncover ways to increase productivity.

  1. In Inbox 2.0, under Analytics, select Monitoring.
  2. Select Agents, Teams, Channels, or Topics.
    Each page offers customized filters for that area. Your filters remain in place even after you sign out.
    The Monitoring page, with Teams selected.

Real-time data refreshes every 30 seconds. You can pause the auto-refresh at any time to study a particular set of information. Each page also shows metrics from the past 12 hours.


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