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  Article updated: October 23, 2023

Work with conversations in Inbox 2.0

Audience: Inbox 2.0 agents

Helping contacts with questions or problems is more than just a friendly reply. You’ll be keeping track of the status of ongoing conversations and resolving them when finished, and you may also need to categorize conversations, switch from a public to a private conversation, or attach files or GIFs to conversations.

Select any of the following options for details about what you can do in conversations.


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