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  Article updated: September 26, 2023

Automatically clear contact data

Audience:  Business or Enterprise Inbox 2.0 admins. Want more Hootsuite features? Upgrade your plan.

Protect contact data by automatically removing it after an agent resolves a conversation.

Set options clear contact data

You can set how long, once an agent resolves a conversation, to keep your contact data. You'll see times that your agents created, updated, and deleted contact attributes.

  1. In Inbox 2.0, select Admin settings.
  2. Expand Privacy and security, select Auto-clear contact attributes, choose your duration, and save your settings.
Important: You cannot restore deleted data. This includes data automatically collected from a social network or CRM system, as well as data that agents added manually.

If an agent moves a conversation to the New queue, the timer stops. The timer restarts the next time an agent resolves the conversation.

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