Article updated: March 19, 2023
Search for conversations or contacts in Inbox 2.0
Audience: Inbox 2.0 agents
Use the search box above the queue to quickly find conversations or contacts.
- Enter a contact’s name, handle, or phone number, or enter keywords to find a specific message. A Contacts tab and a Messages tab appear, showing any matching results.
- Optional: On the Messages tab, select Show filters to filter results by channel, the timeframe in which the message was received or sent, and whether the message is incoming or outgoing.
- Select a conversation to view its history, update its status, or continue the conversation.
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