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  Article updated: June 08, 2022

Search for conversations or contacts in Hootdesk

Audience: Hootdesk agents

Use the search box above the queue to quickly find conversations or contacts.

  1. Enter a contact’s name, handle, or phone number, or enter keywords to find a specific message. A Contacts tab and a Messages tab appear, showing any matching results.
  2. Optional: On the Messages tab, select Show filters to filter results by channel, the timeframe in which the message was received or sent, and whether the message is incoming or outgoing.
  3. Select a conversation to view its history, update its status, or continue the conversation.

 

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