Article updated: April 29, 2022
Manage business hours
Audience: Hootdesk admins
Business hours are the hours that agents are scheduled to be available. Business hours are also required for a variety of important calculations in Hootdesk, including SLA policies. Each channel can have its own set of business hours, with multiple shifts.
To add a set of business hours:
- In Hootdesk , select Admin settings, expand Channels and business hours, select Business hours, and then select Add business hours.
- Enter a name, select a time zone, and select business hours for each day of the week. You can add multiple shifts per day.
- Under Apply to channels, select the channels you want to apply these business hours to, and then select Save.
Business hours are also required to:
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