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  2. Manage customer care with Inbox 2.0
  3. Admins: Configure virtual agents and the agent workspace

  Article updated: March 19, 2023

Shorten a link in Inbox 2.0

Audience: Inbox 2.0 admins

Inbox 2.0 uses a default Bitly account as a built-in link shortener. You can also connect your own Bitly account if you want to use your organization’s custom link shortener.

  1. Go to Inbox 2.0, select Admin settings, expand Agent workspace, and then select Link shortening.
  2. Select Sign into Bitly.
  3. Enter your account information with Bitly when prompted.
Tip: When creating a new snippet for the Saved replies tab, you can select or clear the Shorten links in this snippet check box.

 

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