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  Article updated: September 13, 2021

Default availability in Sparkcentral

Agents can control whether their status appears as available or away when they log in to Sparkcentral.

To change your default availability:

  1. Select your name, and then select My Settings.
  2. Select General, and then choose an option under Default Availability.

If you choose Available, you will be assigned the first conversation waiting in the New queue as soon as you log in.

The My Settings page with the Default Availability options list expanded