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  Article updated: September 16, 2021

Assign permissions (Business and Enterprise plans)

In Hootsuite organizations, you can assign permissions to restrict access and provide your employees an efficient way to collaborate on the company's social accounts. Permissions can be used to help control off-brand or accidental communications and reduce risks inherent in sharing passwords. You can assign permissions at the organization, team, and social account levels. New organization members automatically receive Default permissions. For more information on Hootsuite organizations, see Get started with your Hootsuite Business or Enterprise account.

Plans: This topic applies to Business and Enterprise plans. For Team plans, see Get started with your Hootsuite Team account.

Assign organization permissions

Use organization permissions to control organization membership, teams, and assets (like social accounts, tags, and vanity URLs).

Overview of organization permissions

There are five organization roles: paying super admin, super admin, admin, default, and custom.

The paying account owner who creates an organization is the paying super admin and is the only person who can manage billing for the account and delete the organization. The paying super admin can also grant other members super admin permissions.

The following table summarizes the actions permitted for each organization role.

Organization permissions by role
Organization permissionsPaying super adminSuper adminAdminDefault
Create and delete an organization
Manage the organization profile
Create and manage vanity URLs
Add and manage members, teams, and social accounts
Grant organization permissions to other members
Create and manage link settings, content library, and tag library assets for the organization
Create and manage link shorteners for the organization 
Enterprise only: Create and manage automation and content campaigns
View details for teams they are a member of
View social accounts they have access to within the organization

Note: Super admins and admins inherit Team admin permissions for all of the teams in the organization but are not automatically added as team members. To view a team's assignments or analytics, they must add themselves to the team as a team member.

Manage organization permissions

Super admins and admins can manage organization permissions at this level.

  1. Select My profile, and then select Manage accounts and teams.
  2. Select Manage.
    A sample organization with Manage highlighted
  3. Point to a team member, select Settings, and then select Manage permissions.
    members in this organization area with settings selected showing options
  4. On the Permissions tab, select the Organization permissions for the member.
  5. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Overview of custom permissions.
    custom organization permissions

Assign team permissions

Use team permissions to determine who has access to manage teams within your organization.

Overview of team permissions

There are three team roles: admin, default, and custom.

The following table summarizes the actions permitted for each team role.

Team permissions by role
Team permissionsAdminDefault
Add and manage team members and permissions
Manage vanity URLs for the team
Create and share content libraries, and manage library content
View other team members, social accounts, vanity URLs, and library content for the team

Note: Team admins inherit Editor social account permissions for their team.

Manage team permissions

Super admins, admins, and team admins can manage team permissions.

  1. Select My profile, and then select Manage accounts and teams.
  2. Select Teams.
    manage area for a sample organization with teams option highlighted
  3. Select a team, and then set the team-level permissions for each team member.
  4. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Overview of custom permissions.

Assign social account permissions

Use social account permissions to determine who has access to manage and publish to social accounts in your organization.

Overview of social account permissions

There are six social account roles: advanced, editor, limited, responder, none, and custom. These are set for each social account that a member has access to. Members assigned the None role do not have access to that social account.

Each social account permission level can do the following:

Social account permissions by role
Social account permissionsAdvancedEditorLimitedResponder
Reconnect and manage the social account 
Grant member access to and manage permissions for the social account 
Promote posts for the Facebook or LinkedIn Page 
Publish content to the social account 
Comment and reply to posts 
Manage contacts (follows in Streams) for the Twitter profile 
Approve/reject posts pending approval for the social account 
Read-only access to the social account 
Requires approval before publishing posts, comments, or replies to the social account 
Requires approval before publishing posts

Important: Because approval workflows are not available for publishing to YouTube, members assigned the Limited role do not have access to your YouTube social accounts.

Manage social account permissions

  1. Select My profile, and then select Manage accounts and teams.
  2. Select Social Networks.
    The Manage area for a sample organization with social networks highlighted
  3. Select a social account, and then set the social account-level permissions for each team member.
  4. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Overview of custom permissions.
    custom social network permissions window