Skip to main content

  Article updated: May 19, 2022

Assign permissions (Business and Enterprise)

Control management of your social media with permissions. You can control off-brand or accidental communications by assigning specific accounts to teams or members. You can assign permissions at the organization, team, and social account levels.

Plans: This topic applies to Business and Enterprise plans. For Team plans, see Assign permissions (Team plan).

New organization members are assigned Default permissions.

Assign organization permissions

Control who can add and manage members, teams, social accounts, and organization assets (like tags and vanity URLs).

The paying account owner who creates the organization is the assigned super admin. They are the only person who can manage billing for the account and delete the organization. The paying super admin can grant other members super admin permissions.

Managing Hootsuite organization permissions video.

The following table summarizes the actions permitted for each role.

Organization permissions by role
Organization permissionsPaying super adminSuper adminAdminDefault
Create and delete an organization
Manage the organization profile
Create and manage vanity URLs
Add and manage members, teams, and social accounts
Grant organization permissions to other members
Create and manage link settings, content library, and tag library assets for the organization
Create and manage link shorteners for the organization 
Enterprise only: Create and manage automation and content campaigns

Note: Super admins and admins inherit admin permissions for all of the teams in the organization. But they are not automatically added as team members. To view a team's assignments or analytics, a super admin has to add themselves as a team member.

Manage organization permissions

Super admins and admins can manage organization permissions at this level.

  1. Go to My profile, and then select Manage accounts and teams.
  2. Select Manage.
    A sample organization with Manage highlighted.
  3. Point to a team member, select Settings, and then select Manage permissions.
    Members in a sample organization with settings options displayed.
  4. On the Permissions tab, select the Organization permissions for the member.
  5. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Overview of custom permissions.
    Custom organization permissions.

Assign team permissions

Use team permissions to determine who has access to manage teams within your organization.

Managing Hootsuite team permissions video.

The following table summarizes the actions permitted for each team role.

Team permissions by role
Team permissionsAdminDefault
Add and manage team members and permissions
Manage vanity URLs for the team
Create and share content libraries, and manage library content
View other team members, social accounts, vanity URLs, and library content for the team

Note: Team admins inherit Editor social account permissions for their team.

Manage team permissions

Super admins, admins, and team admins can manage team permissions.

  1. Go to My profile, and then select Manage accounts and teams.
  2. Select Teams.
    Manage area for a sample organization with teams option highlighted.
  3. Select a team, and then set the team-level permissions for each team member.
  4. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Overview of custom permissions.

Assign social account permissions

Use social account permissions to determine who has access to manage and publish to social accounts in your organization. These are set for each social account that a member has access to. Members assigned the None role do not have access to that social account.

Managing Hootsuite social network permissions video.

Each social account permission level can do the following:

Social account permissions by role
Social account permissionsAdvancedEditorLimitedResponder
Reconnect and manage the social account 
Grant member access to and manage permissions for the social account 
Promote posts for the Facebook Page, LinkedIn Page, or Instagram Business account 
Publish content to the social account 
Comment and reply to posts 
Manage contacts (follows in Streams) for the Twitter profile 
Approve and reject posts pending approval for the social account 
Add and remove ad accounts for the Facebook Page, LinkedIn Page, or Instagram Business account   
Read-only access to the social account 
Requires approval before publishing posts, comments, or replies to the social account 
Requires approval before publishing posts
Reply to messages in Inbox (see Overview of Hootsuite Inbox for details on how the Responder permissions work in Inbox) 

Important: Because approval workflows are not available for publishing to YouTube, members assigned the Limited role do not have access to your YouTube social accounts.

Manage social account permissions

  1. Go to My profile, and then select Manage accounts and teams.
  2. Select Social Networks.
    The Manage area for a sample organization with social networks highlighted.
  3. Select a social account, and then set the social account-level permissions for each team member.
  4. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Overview of custom permissions.
    Custom social network permissions.

 

Can't find what you're looking for? We're here to help