Skip to main content

  Article updated: September 16, 2021

Assign permissions (Team plan)

In Hootsuite organizations, you can assign permissions to help control off-brand or accidental communications, limit password sharing, and give employees an efficient way to collaborate on the company's social accounts. Hootsuite organization members can have permissions assigned at the organization, team, and social account levels. The permissions control access to each level. New organization members automatically receive default permissions. For more information on Hootsuite organizations, see Get started with your Hootsuite Team account.

Plans: Team
Business and Enterprise plan members, see Assign permissions (Business and Enterprise plans).

Assign organization permissions

Use organization permissions to determine who has access to manage the structure of the organization.

Overview of organization permissions

There are four organization permission levels: paying super admin, super admin, admin, and default.

The paying account owner who creates an organization is the paying super admin and the only person who can manage billing for the account and delete the organization. The paying super admin can also grant other members super admin permissions.

Each organization permission level can do the following:

Organization permissions by role
Organization permissionPaying super adminSuper adminAdminDefault
Create and delete an organization
Manage organization billing and add-ons
Manage the organization profile
Create and manage vanity URLs
Add and manage members, teams, and social accounts
Grant organization permissions to other members
Create and manage organization link settings and shorteners
View details for teams they are a member of
View social account they have access to within the organization

Super admins and admins inherit Team admin permissions for all of the teams in the organization.

Manage organization permissions

Super admins and admins can manage permissions at this level.

  1. Select My profile, and then select Manage accounts and teams.
  2. Select Manage.
    manage area for a sample organization with manage link highlighted
  3. Point to a team member, select Settings, and then select Manage permissions.
    members in this organization area with settings selected showing options

Assign team permissions

Use team permissions to determine who has access to manage teams within your organization.

Overview of team permissions

There are two team permission levels - admin and default.

Each team permission level can do the following:

Team permissions by role
Team permissionsAdminDefault
Add and manage team members and permissions
Manage vanity URLs for the team
View other team members, social accounts, and vanity URLs for the team

Team admins inherit Editor social account permissions for their team.

Manage team permissions

Super admins, admins, and team admins can manage permissions at this level.

  1. Select My profile, and then select Manage accounts and teams.
  2. Select Manage.
    manage area for a sample organization with manage link highlighted
  3. Point to a team, select Settingssettings, and then select Manage permissions.
    sample team with settings option selected showing options
  4. Set the team-level permissions for each team member.

Assign social account permissions

Use social account permissions to determine who has access to manage and publish to social accounts in your organization.

Overview of social account permissions

There are four social account permission levels: advanced, editor, responder, and none. These are set for each social account that a member has access to. You can set social account permissions for some members to only be able to manage and publish to specific social accounts in your organization.

Each social account permission level can do the following:

Social account permissions by role
Social account permissionsAdvancedEditorResponderNone
Reconnect and manage the social account 
Grant member access to and manage permissions for the social account 
Promote posts for the Facebook or LinkedIn Page 
Publish content to the social account 
Comment and reply to posts 
Manage contacts (follows in streams) for the Twitter profile 
No access to the social account 

Manage social account permissions

  1. Select My profile, and then select Manage accounts and teams.
  2. Select Manage.
    manage area for a sample organization with manage link highlighted
  3. Point to a social account, select Settings, and then select Manage permissions.
    sample team with settings selected showing options
  4. Set the social account-level permissions for each organization member.