Delete a contact in Sparkcentral

Admins can self-serve GDPR "right to be forgotten" requests by deleting contact profiles. When deleted, a contact's conversation history, attachments, and contact attributes are permanently deleted from Sparkcentral. If the customer contacts you again, they will appear as a new user.

Delete a contact

  1. Make sure you have access to all channels.
  2. In conversation view, use the Search Conversations box to find the contact.
  3. Select the user, and then on the Contact tab, select Delete under the contact's name.
  4. When prompted, enter a Contact Identity Hint, which will help identify which contact was deleted, and then select Delete.

A confirmation message will appear.

Find deleted contact information logs

When you delete a contact, Sparkcentral creates a log of the deletion event it created. To see these logs:

  • On the Settings tab, expand Privacy & Security, and then select Deleted Contacts.

You can review contact hint information, which medium from which the contact was deleted, the deletion date, and the admin who deleted the contact.