Why can't I reply to a Facebook message in Inbox?


If you receive the error message Unable to send Facebook message when replying to a Facebook message in Inbox, it’s for one of the following reasons, as defined in Facebook’s Messenger Platform Policy:

  • The Facebook user sent you a private message, and you did not respond within 24 hours. 
  • The Facebook user left a comment on your Page, and you did not reply with a private message within 7 days.
  • The Facebook user blocked or muted your conversation.

For more information, see Facebook’s Messenger Platform Policy Overview.

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