On February 4th, 2019, we’ll be removing the synchronization between Assignments Manager and Inbox within the Hootsuite dashboard, to ensure that Inbox interactions are handled properly, and to provide accurate reporting.
What this means is that assignment and tagging actions from Assignments Manager and Streams will no longer be reflected in Inbox. The following workflows will not apply to messages in Inbox:
- Manually assigning Facebook Private Messages from Streams
- Manually re-assigning or resolving messages from Assignments Manager
- Automatically assigning and tagging Twitter Direct Messages via automation rules you’ve previously set up
Inbox assignments can still be created and resolved within Inbox, independent of these workflows. Enterprise users can also create automated assignments specifically for Inbox. Check out this help article for more details.
If your existing engagement workflow does not support Inbox; e.g. you require approvals or notifications, continue using Assignments Manager and Streams. Please check back for updates as we are constantly adding new functionality to Inbox.