As of March 4, 2019, our legacy analytics solution will no longer be available.
Few customers were taking advantage of the analytics solution—and when we asked why, a vast majority of customers reported that its features weren’t easy to use and lacked key metrics needed to prove success.
We’re committed to helping our customers succeed with social. So we’re retiring our legacy analytics solution as of March 4, 2019.
We encourage customers to access and export any reports before March 4, and you can find out how to export your reports here.
For customers impacted there are alternative options available. We have more robust, intuitive analytics, with improved customization options, more of the metrics customers need, and the ability to track performance trends over time available today in our Professional, Team, Business, and Enterprise plans. You can access the upgraded Analytics here, and you can get an overview of all the features in our video playlist.