Change of access to Twitter direct messages for Legacy Pro plans - August 16, 2018
Due to recent API changes, on August 16, 2018, the Twitter Inbox and Outbox streams will be deprecated from all Hootsuite web and mobile dashboards.
Hootsuite has been building a better way to manage your private messages - Hootsuite Inbox. In addition to an improved threaded experience for Twitter direct messages, Inbox also supports Facebook Messenger conversations, all in a single queue! Read and reply to your customers efficiently, and collaborate easily with assignments (available to Team plans and up), filtering, and message tagging (available to Enterprise account holders).