On August 16, 2018, the Twitter Inbox and Outbox streams will be deprecated from all Hootsuite web and mobile dashboards.
Hootsuite has been building a better way to manage your private messages - Hootsuite Inbox. From August 9th, all Hootsuite Professional, Team, Business, and Enterprise customers will have access to Inbox, so you can begin the transition to Hootsuite’s new private messaging solution.
In addition to an improved threaded experience for managing your Twitter direct messages, Inbox also supports Facebook private message conversations. Read and reply to your customers efficiently, and collaborate easily with assignments (available to Team plans and up), filtering, and message tagging (available to Enterprise account holders).
If you have a Hootsuite Free account and want to engage with your customers through Inbox, upgrade to one of our new paid plans.