In an ongoing effort to improve our customers’ experience, we are migrating our customers onto a newer version of Twitter’s app.
As a result, all Twitter profiles are required to be reauthenticated (reconnected) in the Hootsuite dashboard, mobile app, and Amplify by July 2, 2018. After this date, functionality for Twitter profiles (streams, analytics, publishing) will stop working until they are reauthenticated.
There are no other customer impacts outside of reauthenticating your Twitter profiles.
Users with the permissions to reconnect Twitter profiles will have seen a banner in the web dashboard about this.
- Click the link in the banner to view a list of your Twitter profiles that still need to be reauthenticated.
- Click Reauthenticate, enter the Twitter credentials (username and password) for that profile, and then click Sign In.
- Repeat these steps for each profile in the list.
Reauthenticated Twitter profiles will be automatically updated in the mobile app and Amplify.
Note: Profiles connected or reconnected after May 14 are already authenticated with the new app so no further action is required.
More details on reconnecting social networks in the dashboard.