Add a member to an organization or team

Super admins and admins of Hootsuite organizations can invite other members to the organization. These members can be added to teams, or just be given access to a specific social network.

Invitees receive an email invitation. It will prompt them to create a Hootsuite account if they don’t already have one. Otherwise, after accepting the invitation they'll see the organization’s assets in their dashboard the next time they sign in. If an invitee doesn't see the option to set up their account password, they can create one with this link: https://hootsuite.com/reset-password

Note: Team members with Free Hootsuite accounts are not upgraded when they join an organization. They have access to certain advanced features through the organization only. Access to features in their own accounts remains at the Free level.

If you have a new Team plan and haven't yet created an organization, see this article to invite new members to share social networks with.

To invite a member to an organization

1. Click your profile picture ( by default) in the top-right corner of the dashboard, and then select Manage under the organization name.
2. Click Manage next to the organization name.
3. Under Members In This Organization, click Invite Members.
   
4. Enter the email address of the member. To invite multiple members, separate their emails by a comma or space.
5. Click Add a team and select the team(s) they will belong to.
6. Select their team permissions, and then click Invite to Hootsuite.

If a member is added to a team in step 5, any streams in your dashboard for that team’s social networks will be available to share with the new member. Select the tabs and streams to copy to the new member’s dashboard, and then click Copy Streams. This ensures the new member is already set up to collaborate when they join the organization.

To import the shared streams, invitees must click Accept shared tabs as soon as they sign in to their Hootsuite accounts. If they reject this alert, there is no way to copy the streams later and they will need to be manually created.

When new members are added to an organization, they automatically receive default permissions. Be sure to check and customize their permissions at the organization, team and social network level.

How to remove an organization member

To manage invitations

Check if your members have accepted your invitation yet, and activated their accounts.

1. Click your profile picture ( by default) in the top-right corner of the dashboard, and then select Manage under the organization name.
2. Click the gear icon beside the organization name, and then click View Pending Invites.
   

To add a member to a team

1. Click your profile picture ( by default) in the top-right corner of the dashboard, and then select Manage under the organization name.
2. Click Teams under the organization name.
3. Select the team from the list on the left.
4. Click Add a Member.
5. Select an existing organization member from the list, or click Add new Member to invite a new member while adding them to the team.
   

New team members automatically receive default team permissions. Customize permissions as needed

How to remove a team member

To add a member to a social network

Give an organization member access to a specific social network without adding them to a team.

1. Click your profile picture ( by default) in the top-right corner of the dashboard, and then select Manage under the organization name.
2. Click Social Networks under the organization name.
3. Select the social network from the list.
4. Click Add a Member, and then select a member.
   
5. Click to select their social network permission level.
   

How to remove a member from a social network

Quick start guide: Team/Pro organizations