In this article:
What kinds of certifications are offered through Hootsuite Academy?
Hootsuite Academy offers education and certifications in Social Marketing and the Hootsuite Platform.
How much time do I need to complete the Social Marketing courseware?
Each of the 6 program courses is between 30 min to 1.5 hours long. The program takes about 6 to 10 hours to complete, along with all quizzes and exercises. If you’re taking the certification exam, please see below for exam-related questions.
How much time do I need to complete the Hootsuite Platform program?
The program takes about 2 to 3 hours to complete. If you're taking the certification exam, please see below for exam-related questions.
Is the courseware really free? What's the catch?
Hootsuite Social Marketing and Hootsuite Platform training is indeed 100% free. All learning materials, including videos, workbooks, samples and templates are accessible at no cost. Optional certification can be achieved by purchasing and successfully achieving the respective certification exams.
Is there a deadline to complete the courseware?
Hootsuite Academy courses are self-paced so you can complete them on a schedule that works for you. That said, we recommend completing the courseware and certification within 30 days of enrolling to maximize your learnings and information retention.
Do you offer nonprofit discounts?
Nonprofit organizations are eligible for volume discounts. Please send us a private Facebook message or a tweet for more information.
How do I prepare for the Social Marketing exam?
The exam is based on the free Social Marketing courseware. Please review all courseware materials before proceeding to the exam.
How do I prepare for the Hootsuite Platform exam?
The exam is based on the free Hootsuite Platform courseware. Please review all courseware materials before proceeding to the exam.
Does my certification expire?
Once achieved, your certification is yours to keep forever and does not expire.
I am Hootsuite University certified, is this the same as Hootsuite Platform certification?
Hootsuite Platform training is based on a brand new, completely redesigned curriculum. Your Hootsuite University certification is still valid, however Hootsuite Platform training contains the most up to date information on Hootsuite platform features and products.
What happens if I fail the exam? Do I have to pay again?
You do not have to pay to retake the exam. Multiple re-takes are allowed, and we strongly encourage reviewing all courseware before attempting the exam again.
How long is the Hootsuite Social Marketing certification exam?
The exam consists of 60 multiple choice questions. The exam is timed and you have 60 minutes to complete it. See here for more information.
How long is the Hootsuite Platform certification exam?
The exam consists of 65 multiple choice questions. The exam is timed and you have 75 minutes to complete it. See here for more information.
How much does certification cost?
Does Hootsuite Academy offer Certificates of Completion?
Hootsuite Academy does not offer certificates of completion. Certificates of Achievement are available for those who successfully pass certification exams.
How do I get my certificate and directory profile listing?
Once you have passed the certification exam, you will be automatically emailed a link to complete your directory profile and claim your certificate.
Technical and Payment Questions
Will my progress be saved?
Yes, your progress is saved automatically.
The videos are not loading - what's wrong?
If you’re having trouble with the way content is being displayed, please try the following:
- Clear your cache.
- Restart your browser.
If that doesn't work, please try viewing the content in a different browser. Oftentimes browser add-ons can interfere with the way content is displayed and simply switching to a different browser resolves the problem!
My payment is not accepted - why?
A payment error occurs in 3 cases:
- Insufficient funds.
- Card type error. Our payment processor may not accept the card you are
trying to use.
- Cookies/caching issue with your browser.
Once you’ve confirmed that you have sufficient funds for the transaction, please try the following to correct the issue:
- Sign into your Hootsuite Academy account in Incognito mode on Chrome to purchase the certificate (this will eliminate any caching/cookies issues).
- Try a different credit card.
How do I redeem a coupon?
- On the checkout page, click “Have a coupon?” which will open the coupon field.
- Enter your coupon and click APPLY.
- Check that the coupon has been successfully applied - the order total will reflect the discount offered.
Can I get a refund?
Please note that Hootsuite Academy does not provide refunds on certification. All learning materials are available for free, so there is plenty of opportunity to familiarize yourself with the program and certification, to see if it fits your needs before purchasing the certification.
I would like to enrol my entire team - can I do it at once?
Hootsuite Academy is designed to support individual learners. Please have your team members enrol individually, with a separate account per team member.
I would like to check my employee’s progress - how can I do that?
Progress per course is displayed on course cards once a user has enrolled in a course. Please direct your employee to https://education.hootsuite.com and select the category of courses they are taking to see their progress.