We don’t provide any refunds for fees related to Hootsuite accounts and add-ons. These are billed in advance on a monthly or yearly basis (depending on your selected billing preference).
Cancelled monthly plans are immediately downgraded, but we don’t issue credits for the prepaid fees on the account. We will, however, issue credits for any add-ons to your Hootsuite monthly accounts, equivalent to the prorated prepaid fees of those add-ons on the date of the cancellation. These credits are non-refundable, but can be used against the purchase of any future Hootsuite services.
No credits or refunds are issued for cancelled yearly plans, as cancellations take effect at the end of the one-year commitment.