Hootsuite is asking me to pay. What should I do?
The Student Program provides access to the free dashboard. If you would like to upgrade your account this is at the discretion of the user who will be responsible for their own charges. To learn more about your existing Hootsuite plan and other paid plans available, visit the Hootsuite Plans page.
What resources will I have access to through the Student Program?
Students enrolled in the Student Program will have access to Hootsuite Academy, the free Hootsuite dashboard, a free Hootsuite Platform Certification ($99 value), and a listing in the Hootsuite Academy Certified Professionals Directory (after you pass the certification exam).
I'm being asked to enter credit card details to complete the platform certification but I have a coupon to take it for free. What do I do?
There is an option to enter a coupon code at the checkout which should bring the balance to zero.
- Click Have a coupon?, enter your coupon code, and then click Apply.
- Confirm that your order reflects a free Hootsuite Platform Certification and click Enroll Now.
Please note, this coupon code is provided after you sign yourself up for the Student Program which was part of the welcome email sent after your class was confirmed.
Are the Hootsuite Academy and Hootsuite Dashboard account logins the same?
Yes, we have a single sign-on function in place. When you sign in to Hootsuite Academy for the first time, you will be prompted to create a Hootsuite dashboard account which will provide you access to the courseware and certifications.
However, if your account was created before October 5, you will need to use the alternative sign in option, enter your email and password for your existing Academy or Podium account, and then click Sign in.