The list below provides solutions for common error messages.
Remember, each situation is different. Should the listed solution not resolve the issue at hand, please contact our Support team.
|Action may vary.||
||Try reconnecting your social network. Should you continue to experience issues, please contact our Support team.|
|Trying to interact with a suspended user.||“User has been suspended.”||Not available. Suspended users cannot complete actions.|
|Trying to use your Twitter account.||“Your account is suspended and is not permitted to access this feature.”||Not available. Twitter has suspended your Twitter account.|
|Attempting to use a number or symbol at the beginning of a Twitter list title.||“The list failed validation: A list's name must start with a letter.”||The first character of a Twitter list title must be a letter. While numbers can be included after the first letter, symbols should be avoided.|
|Attempting to access your Direct Message inbox.||“This application is not allowed to access or delete your direct messages.”||Revoke Hootsuite’s access from your Twitter account, and then reconnect your Twitter account.|
|Attempting to “favorite” a post in a stream.||“You have already favorited this post.”||Try refreshing your dashboard or clearing your cache.|
|Attempting to “send” or “reply to” a direct message.||“You cannot send messages to users who are not following you.”||Direct messages only work when the user is “following” you unless they have direct messages from anyone enabled in their Twitter account settings.|
|Clicking the “Send” button with an empty compose box.||“There was an error sending your message.: Your message cannot be blank.”||Add content (message, link, image or all three) to your compose box, before attempting to send.|
|Attempting to “follow” a Twitter user.||“You've already requested to follow (username)s.”||You are already “following” this user. Try refreshing your browser.
Should the user have a protected profile, you must wait for their approval before you can view their content.
|Attempting to “follow” a Twitter user.||“You are unable to follow more people at this time.”||Twitter technically allows you to follow up to 1,000 users per day. Check out, “Following rules and best practices” in Twitter’s Help Center for more information.|
|Attempting to “follow” a Twitter user.||“You have been blocked from following this account at the request of the user.”||Not available. When you are blocked from a user, you are prevented from communicating with them.|
|Clicking “View Conversation” in a Twitter stream.||“Sorry, you are not authorized to see this post.”||One of the users in the conversation has a protected profile. They must approve you as a follower before you can view their Tweets.|
|Attempting to send multiple Tweets.||“User is over daily status update limit.”||Try Tweeting at a later time (minimum one hour).|
|Attempting to send a Tweet longer 140 characters.||“Post is over 140 characters.”||Tweets can be up to 140 characters. Shorten your message and try again.|
|Attempting to post the same message more than once.||“Post is a duplicate.”||Not available. Twitter does not allow duplicate tweets at this time.|
|Attempting to post a message.||“Error creating post.”||This is a known issue affecting messages being created on Twitter. The Hootsuite development team is working diligently to provide a resolution.|
|Attempting to post a link.||“Missing or invalid url parameter.”||
The link is missing or has invalid parameters. Try shrinking the link again.
Copy and paste the newly shortened link into a new browser window. This will allow you to confirm if the link is active.
|Attempting to post a message very quickly, or image upload incomplete.||
Recreate your post, and allow a few seconds to pass before clicking “Send”.
|Action may vary.||“Facebook API is busy.”||Try reconnecting your social network. Should you continue to experience issues, please contact our support team.|
|Attempting to schedule a Facebook message.||“The user must be an administrator of the page in order to impersonate it.”||The user who originally connected the page has had their admin status changed. Reconnect the social network using updated credentials.|
|Attempting to schedule a Facebook message.||
||The URL in the scheduled message has been flagged by Facebook’s spam filter. Shorten the link again and reschedule the message.|
|Hootsuite posting your scheduled message.||“Error refreshing the OAuth2 token, message: “(“error” : “invalid_grant”)”||Something in the social networks API is dated. This could be due to a password change or a product update. Social network reconnection is required.|
|Attempting to post a message.||“There was an error sending to (username), please check and resend.”||
Message exceeds LinkedIn character limit. Reduce message and resend.
|Attempting to connect your WordPress.org app.||“Error: Could not find your blog.”||Although the blog could be valid, when the format/customization is too complex, errors can occur. Simplified blogs that use templates work best.|
|Posting a photo to Instagram.||“Device pairing required for Instagram profile (profile name)”||No users have Instagram notifications turned on for the profile on their mobile device. Turn on Instagram notifications in your Hootsuite app.|
|Scheduling a photo to Instagram.||“No subscriptions are available for Instagram. Please configure a network for publishing.”||No users have Instagram notifications turned on for the profile on their mobile device. Turn on Instagram notifications in your Hootsuite app.|