Troubleshoot error messages

  

The list below provides solutions for common error messages.

Should the listed solution not resolve the issue at hand, please contact our support team.

Twitter

Action Error Message Solution
Action may vary.

“Something went wrong with Twitter. Please try again and if the problem persists, visit help.hootsuite.com."

“Twitter API is busy.”

Try reconnecting your social network. Should you continue to experience issues, please contact our support team.
Trying to interact with a suspended user. “User has been suspended.” Not available. Suspended users cannot complete actions.
Trying to use your Twitter account. “Your account is suspended and is not permitted to access this feature.” Not available. Twitter has suspended your Twitter account.
Attempting to use a number or symbol at the beginning of a Twitter list title. “The list failed validation: A list's name must start with a letter.” The first character of a Twitter list title must be a letter. While numbers can be included after the first letter, symbols should be avoided.
Attempting to access your Direct Message inbox. “This application is not allowed to access or delete your direct messages.” Reconnect your Twitter account.
Attempting to “favorite” a post in a stream. “You have already favorited this post.” Try refreshing your dashboard or clearing your cache.
Attempting to “send” or “reply to” a direct message. “You cannot send messages to users who are not following you.” Direct messages only work when the user is “following” you unless they have direct messages from anyone enabled in their Twitter account settings.
Clicking the “Send” button with an empty compose box. “There was an error sending your message.: Your message cannot be blank.” Add content (message, link, image or all three) to your compose box, before attempting to send.
Attempting to “follow” a Twitter user. “You've already requested to follow (username)s.” You are already “following” this user. Try refreshing your browser.

Should the user have a protected profile, you must wait for their approval before you can view their content.

Attempting to “follow” a Twitter user. “You are unable to follow more people at this time.” Twitter technically allows you to follow up to 1,000 users per day. Check out, “Following rules and best practices” in Twitter’s Help Center for more information.
Attempting to “follow” a Twitter user. “You have been blocked from following this account at the request of the user.” Not available. When you are blocked from a user, you are prevented from communicating with them.
Clicking “View Conversation” in a Twitter stream. “Sorry, you are not authorized to see this post.” One of the users in the conversation has a protected profile. They must approve you as a follower before you can view their tweets.
Attempting to send multiple tweets. “User is over daily status update limit.” Try tweeting at a later time (minimum one hour).
Attempting to send a tweet longer than 280 characters. “Your message is too long for Twitter” Tweets can be up to 280 characters. Shorten your message and try again.
Attempting to post the same message more than once. “Post is a duplicate.” Not available. Twitter does not allow duplicate tweets at this time.
Attempting to post a message. “Error creating post.” This is a known issue affecting messages being created on Twitter. The Hootsuite development team is working diligently to provide a resolution.
Attempting to post a link. “Missing or invalid url parameter.”

The link is missing or has invalid parameters. Try shrinking the link again.

Copy and paste the newly shortened link into a new browser window. This will allow you to confirm if the link is active.

Attempting to post a message very quickly, or image upload incomplete.

“This request looks like it might be automated. To protect our users from spam and other malicious activity, we can't complete this action right now. Please try again later.”

Ow.ly link displays as, ow.ly/i/****1.

Recreate your post, and allow a few seconds to pass before clicking “Send”.

Facebook

Action Error Message  Solution 
Action may vary. “Facebook API is busy.” Try reconnecting your social network. Should you continue to experience issues, please contact our support team.
Trying to post or schedule to Facebook. “The user must be an administrator of the page in order to impersonate it.”

"The user that last authorized this Facebook Page in Hootsuite does not have post permissions for this page"
These mean that the Facebook user who originally added the Page to Hootsuite has had their admin status changed on the Page. A user with an Editor or Admin role for the Page needs to Reconnect the social network.
Trying to post or schedule to Facebook.

“(#368) The action attempted has been deemed abusive or is otherwise disallowed.”

“Warning: This Message Contains Blocked Content: Some content in this message has been reported as abusive by Facebook users.”

The URL in the scheduled message has been flagged by Facebook’s spam filter. Shorten the link again and reschedule the message.

LinkedIn

Action Error Message Solution
Trying to post to LinkedIn. “There was an error sending to (username), please check and resend.”

Message exceeds LinkedIn character limit. Reduce message and resend.

  • LinkedIn personal profile comments: 700
  • LinkedIn pages: 1300
  • LinkedIn page comments: 700
Trying to post to a LinkedIn Page. Generic error message.

The LinkedIn user who added the Page to Hootsuite may no longer be a Designated Admin of the Page. A Designated Admin needs to reconnect the account.

Instagram

Action Error Message Solution
Posting a photo to Instagram. “Device pairing required for Instagram profile (profile name)” No users have Instagram notifications turned on for the profile on their mobile device. Turn on Instagram notifications in your Hootsuite app.
Scheduling a photo to Instagram. “No subscriptions are available for Instagram. Please configure a network for publishing.” No users have Instagram notifications turned on for the profile on their mobile device. Turn on Instagram notifications in your Hootsuite app.
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