Troubleshoot issues with your social networks


Connections between Hootsuite and social networks can break and require reconnecting for different reasons. These can be as simple as software updates or password changes. LinkedIn, for example, automatically revokes third-party connections every 365 days as a security measure, so all profiles and Pages have to be reconnected.

You can choose to revoke Hootsuite access to a social network, which breaks that connection. In addition, social networks can revoke access to Hootsuite. Social networks usually revoke access if they detect the following:

  • Spamming - Social networks may identify the same post being sent more than one time as spam.
  • Security breach - If the same profile is accessed by multiple users in different locations, access may be revoked for security reasons.

If you are experiencing issues with your social networks, such as not being able to post to an account or refresh a stream, the first troubleshooting step is to reconnect and reauthorize your social account (see Reconnect a social account).