Troubleshoot display issues

  

If you’re having display issues in Hootsuite, such as pages or images that are loading slowly or failing to load or refresh, try the following solutions.

Refresh Hootsuite in your web browser

Select the refresh button in your web browser. 

Alternatively, you can use these keyboard shortcuts:

  • Mac: Press SHIFT + COMMAND + R
  • PC: Press CTRL + F5

Clear your browser cache

The Hootsuite cache stores bits of website content to help optimize repeat image and page loading. When old content is stored in a cache and new content is available, the cache may try to display the old content, which can cause a variety of loading issues. Clearing your Hootsuite cache deletes those temporary files and improves performance. 

  1. Go to My profile , and then select Account settings, preferences, and billing.
  2. Select Preferences.
  3. Select Clear cached messages.

Clear browser data

Clear your browser data as far back as possible. Clearing browser data includes the following:

  • Clearing your browser cache
  • Clearing your browser cookies
  • Deleting your browser history

Use the following links to find instructions for your browser.

Advanced - Whitelist domain names

If some or all of Hootsuite's web services are not loading, your firewall settings could be blocking a domain name used for the service.

To ensure that Hootsuite functions as intended, mark the domains in the following table as known and safe by whitelisting them.

Domain names to whitelist

Forward this list to your IT department to whitelist these domains.

Domain Impacted area if not whitelisted Ports
*.hootsuite.com Hootsuite dashboard won't load 443
*.cloudfront.net Hootsuite dashboard 80, 443
*.gravatar.com Hootsuite profile image won't load  
*.gstatic.com Hootsuite-specific fonts won't load  
*.hootsuite-insights.brandwatch.com Hootsuite Insights won't load  
ow.ly Owly shortened links won't resolve 80
*.giphy.com Gifs from giphy.com won't load in Composer 80, 443
*.pixabay.com Images from pixabay.com won't load in Composer 25, 80, 443
*.twitter.com Twitter social networks 80, 443
*.ads-twitter.com Twitter social networks  
*.twimg.com Twitter social networks  
*.facebook.net Facebook social networks  
*.fbcdn.net Facebook social networks 80, 443
*.cdninstagram.com Instagram social networks 22, 80, 8080
*.google.com Google social networks  
*.googleapis.com Google social networks  
*.googleusercontent.com Google social networks  
*.googlevideo.com YouTube social networks  
youtube.com YouTube social networks 80, 443
*.ytimg.com YouTube social networks  
*.linkedin.com LinkedIn social networks 80, 443
*.licdn.com LinkedIn social networks 80, 443
*.s3.amazonaws.com   80, 443
*.zendesk.com   80, 443, 8080
*.herokuapp.com   80, 443
*.appcues.com   22, 80, 443
api.smartling.com   80, 443
*.mktoresp.com   80, 443
*.quantserve.com    
*.bizographics.com    
*.ggpht.com    
*.maxcdn.com    
*.tf-cdn.com