Inbound emails can sometimes get filtered into spam, junk, or trash folders. Check these first if an email from Hootsuite (like a verification email) is not arriving to your inbox.
To ensure you receive all Hootsuite emails in your inbox, whitelist our addresses in your email client and in your firewall or other security settings (or ask your IT team to do this).
Whitelisting means marking an address as a known source that is safe to accept emails from. Depending on your email service, you can whitelist by adding the address to your Contacts, or to an Approved/Allowed/Safe Senders list.
Contact your email provider directly if you need assistance with whitelisting.
Hootsuite email addresses and domains to whitelist
- firstname.lastname@example.org (password reset emails, login verification emails, invoices, Hootsuite notifications)
- email@example.com (webinar access codes, webinar emails)
- mailinglist.hootsuite.com (newsletters, mailing list content)
- firstname.lastname@example.org (help ticket emails)
- o1.hootmail.hootsuite.com (auto-emails like analytics reports)
The following domains should also be whitelisted in your firewall and security services to ensure that all Hootsuite products function for you as intended.
|Domain||Impacted area if not whitelisted|
|.hootsuite.com||Hootsuite dashboard won't load|
|.gravatar.com||Hootsuite profile image won't load|
|.gstatic.com||Hootsuite-specific fonts won't load|
|ow.ly||Owly shortened links won't resolve|
|.giphy.com||Gifs from giphy.com won't load in Composer|
|.pixabay.com||Images from pixabay.com won't load in Composer|
|.twitter.com||Twitter social networks|
|.ads-twitter.com||Twitter social networks|
|.twimg.com||Twitter social networks|
|.facebook.net||Facebook social networks|
|.fbcdn.net||Facebook social networks|
|.cdninstagram.com||Instagram social networks|
|.google.com||Google social networks|
|.googleapis.com||Google social networks|
|.googleusercontent.com||Google social networks|
|.googlevideo.com||YouTube social networks|
|youtube.com||YouTube social networks|
|.ytimg.com||YouTube social networks|
|.linkedin.com||LinkedIn social networks|
|.licdn.com||LinkedIn social networks|
If you still have not received a Hootsuite email 30 minutes after whitelisting these addresses and domains, contact our Help Center so we can troubleshoot with you further.