Assign permissions (Business and Enterprise plans)

  

In Hootsuite organizations, you can assign permissions to help control off-brand or accidental communications, limit password sharing, and give employees an efficient way to collaborate on the company's social accounts. Hootsuite organization members can have permissions assigned at the organization, team, and social account levels. The permissions control access to each level. New organization members automatically receive default permissions. For more information on Hootsuite organizations, see Set up and manage your Hootsuite organization.

  Plans

This topic applies to Business and Enterprise plans. For Team plan members, see Work with a Hootsuite organization (Team plan).

Organization permissions

Use organization permissions to determine who has access to manage the structure of the organization. There are five organization permission levels: paying super admin, super admin, admin, default, and custom.

The paying account owner who creates an organization is the paying super admin and the only person who can manage billing for the account and delete the organization. The paying super admin can also grant other members super admin permissions.

Each organization permission level can do the following:

Organization permissions Paying super admin Super admin Admin Default
Create and delete an organization      
Manage the organization profile    
Create and manage vanity URLs    
Add and manage members, teams, and social accounts  
Grant organization permissions to other members  
Create and manage organization assets: link settings, shorteners, content library, tag library  
Enterprise only: Create and manage automation and content campaigns  
View details for teams they are a member of
View social accounts they have access to within the organization

 Note

Super admins and admins inherit Team admin permissions for all of the teams in the organization.

Manage organization permissions

Super admins and admins can manage permissions at this level.

  1. Select My profile , and then select Social networks and teams.
    social networks and teams option
  2. Select Manage.
    manage organization option
  3. Point to a team member, select Settings settings, and then select Manage permissions.
    manage members option
  4. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Custom organization permissions.
    custom permissions

Team permissions

Use team permissions to determine who has access to manage teams within your organization. There are three team permission levels: admin, default, and custom.

Each team permission level can do the following:

Team permissions Admin Default
Add and manage team members and permissions  
Manage vanity URLs for the team   
Create and share content libraries, and manage library content  
View other team members, social accounts, vanity URLs, and library content for the team 

 Note

Team admins inherit Editor social account permissions for their team.

Manage team permissions

Super admins, admins, and team admins can manage permissions at this level.

  1. Select My profile , and then select Social networks and teams.
    social networks and teams option
  2. Select Teams.
    manage teams
  3. Select a team, and then set the team-level permissions for each team member.
  4. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Custom team permissions.
    custom-permissions-team.png

Social account permissions

Use social account permissions to determine who has access to manage and publish to social accounts in your organization. There are five social account permission levels: advanced, editor, limited, none, and custom. These are set for each social account that a member has access to.

Each social account permission level can do the following:

Permissions Advanced Editor Limited None
Reconnect and manage the social account      
Grant member access to and manage permissions for the social account      
Promote posts for the Facebook or LinkedIn Page      
Manage RSS feeds for the social account    
Publish content to the social account, including comments and replies    
Manage contacts (follows in Streams) for the Twitter profile    
Approve/reject posts pending approval for the social account    
Has read-only access to the social account      
Posts, comments, and replies require approval before publishing to the social account      
No access to the social account      
  Important

Because approval workflows are not available for publishing to YouTube, the Limited permission level means the member will not have access to YouTube social accounts.

Manage social account permissions

  1. Select My profile , and then select Social networks and teams.
    social networks and teams option
  2. Select Social Networks.
    manage social accounts
  3. Select a social account, and then set the social account-level permissions for each team member.
  4. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Custom social account permissions.
    custom-permissions-sn.png

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