Assign permissions (Business and Enterprise plans)

  

In Hootsuite organizations, you can assign permissions to restrict access and provide your employees an efficient way to collaborate on the company's social accounts. Permissions can be used to help control off-brand or accidental communications and reduce risks inherent in sharing passwords. You can assign permissions at the organization, team, and social account levels. New organization members automatically receive Default permissions. For more information on Hootsuite organizations, see Work with a Hootsuite organization (Business and Enterprise plans).

Plans: This topic applies to Business and Enterprise plans. For Team plans, see Work with a Hootsuite organization (Team plan).

Assign organization permissions

Use organization permissions to control organization membership, teams, and assets (like social accounts, tags, and vanity URLs).

Overview of organization permissions

There are five organization roles: paying super admin, super admin, admin, default, and custom.

The paying account owner who creates an organization is the paying super admin and is the only person who can manage billing for the account and delete the organization. The paying super admin can also grant other members super admin permissions.

The following table summarizes the actions permitted for each organization role.

Organization permissions Paying super admin Super admin Admin Default
Create and delete an organization      
Manage the organization profile    
Create and manage vanity URLs    
Add and manage members, teams, and social accounts  
Grant organization permissions to other members  
Create and manage link settings, shorteners, content library, and tag library assets for the organization  
Enterprise only: Create and manage automation and content campaigns  
View details for teams they are a member of
View social accounts they have access to within the organization

Note: Super admins and admins inherit Team admin permissions for all of the teams in the organization.

Manage organization permissions

Super admins and admins can manage organization permissions at this level.

  1. Select My profile , and then select Social networks and teams.
    social networks and teams option
  2. Select Manage.
    manage organization option
  3. Point to a team member, select Settings settings, and then select Manage permissions.
    manage members option
  4. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Custom organization permissions.
    custom permissions

Assign team permissions

Use team permissions to determine who has access to manage teams within your organization.

Overview of team permissions

There are three team roles: admin, default, and custom.

The following table summarizes the actions permitted for each team role.

Team permissions Admin Default
Add and manage team members and permissions  
Manage vanity URLs for the team  
Create and share content libraries, and manage library content  
View other team members, social accounts, vanity URLs, and library content for the team 

Note: Team admins inherit Editor social account permissions for their team.

Manage team permissions

Super admins, admins, and team admins can manage team permissions.

  1. Select My profile , and then select Social networks and teams.
    social networks and teams option
  2. Select Teams.
    manage teams
  3. Select a team, and then set the team-level permissions for each team member.
  4. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Custom team permissions.
    custom-permissions-team.png

Assign social account permissions

Use social account permissions to determine who has access to manage and publish to social accounts in your organization.

Overview of social account permissions

There are five social account roles: advanced, editor, limited, none, and custom. These are set for each social account that a member has access to. Members assigned the None role do not have access to that social account.

Each social account permission level can do the following:

Permissions Advanced Editor Limited
Reconnect and manage the social account    
Grant member access to and manage permissions for the social account    
Promote posts for the Facebook or LinkedIn Page    
Manage RSS feeds for the social account  
Publish content to the social account, including comments and replies  
Manage contacts (follows in Streams) for the Twitter profile  
Approve/reject posts pending approval for the social account  
Read-only access to the social account    
Requires approval before publishing posts, comments, or replies to the social account    

Important: Because approval workflows are not available for publishing to YouTube, members assigned the Limited role do not have access to your YouTube social accounts.

Manage social account permissions

  1. Select My profile , and then select Social networks and teams.
    social networks and teams option
  2. Select Social Networks.
    manage social accounts
  3. Select a social account, and then set the social account-level permissions for each team member.
  4. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Custom social account permissions.
    custom-permissions-sn.png