Work with a Hootsuite organization (Business and Enterprise plans)

  

With the Hootsuite Business or Enterprise plan, you can collaborate with others to manage your social accounts without having to share passwords. You can use organizations to enable team collaboration, streamline workflows, and to efficiently manage your company's social accounts. In addition, you can do the following:

  • Assign messages to teams for consistent messaging handling. For example, you may want to automatically route certain messages to your PR or crisis management team.
  • Share streams so your organization members can monitor the same content.
  • Invite collaborators to manage your social accounts without having to share passwords.

Plans: Business and Enterprise. For Team plans, see Work with a Hootsuite organization (Team plan).

What is a Hootsuite organization?
A Hootsuite organization is an account structure that consists of individuals, teams, and shared social accounts. Each Hootsuite account can create one organization, but members can belong to multiple organizations and teams. For example, you could have an organization called Social Marketing that encompasses all of your social marketing team members. And in that organization, you could have multiple teams, like PR, customer support, and content strategists. These teams are a subset of members in the larger organization. Each of these teams may monitor a specific set of social accounts or be assigned specific workflow tasks in Hootsuite.

The level of access that organization members have is controlled through permissions. The user who creates the organization is that organization's super admin and has master-level management permissions. Super admins can grant additional organization members super admin permissions.

Create an organization

  1. Select My profile , and then select Social networks and teams.
    social networks and teams
  2. Select Create an organization.
    create an organization
  3. Enter an organization name, select the social accounts to share, and optionally, upload a profile picture for the organization.

Add members to your organization

Once you create your organization, you can add members so that you can collaborate with others on managing your social accounts.

  1. Select My profile , and then select Social networks and teams.
  2. Select Members in an organization to add members to that organization.
    organization options with members called out
  3. Select Invite Members.
    overview, invite members
  4. Enter the team member's email addresses, separated by commas. Optionally, include a message and add the member to a team. Select Invite to Hootsuite. The members you've invited will receive an email invitation. If they do not have a Hootsuite account, they will be prompted to set one up.

Create teams

Create teams to group social accounts and members who you want to have access to them.

  1. Select My profile , and then select Social networks and teams.
  2. In the organization, select Teams to add members and social networks to a team.
  3. Select Add a team.
    add a team
  4. Enter a team name, and then select Invite Members. You can select members added to your organization.
  5. Select the social accounts to share, and optionally, upload a profile picture for the organization.
  6. Select Create Team.
  7. Repeat these steps to create multiple teams.

Note Team members and social accounts can belong to more than one team.

Manage team, team members, and social accounts in an organization

  1. Select My profile , and then select Social networks and teams.
  2. Select Manage.
    manage an organization
  3. You can manage teams, team members, and social accounts from one place.
    manage team options

Tip: Share existing social accounts and add members to teams easily using drag-and-drop.

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