Manage your Hootsuite mobile subscription - Android

Hootsuite mobile offers in-app subscriptions for upgrades to the Professional plan from Free. Upgrades begin with a 30-day free trial, and transition to a paid subscription at the end of the 30 days.

Hootsuite mobile subscriptions renew automatically each month or year. They are billed to your Google Play account payment method at the beginning of each billing cycle.

To avoid further charges, downgrade your Hootsuite mobile account to Free and cancel your payment subscription through Google Play at least 24 hours before your next billing date, or before your free trial expires.

 If your Hootsuite account was not upgraded via in-app mobile subscription, it must be downgraded or cancelled via the web dashboard. Learn how to downgrade on desktop. Learn how to cancel on desktop.

To upgrade to a Professional plan

1. Tap the main menu in the top-left corner.
2. Tap Account & Settings.
3. Tap Current plan: Free.
4. Tap Go Monthly, or Go Annual to select the billing subscription period that will begin automatically at the end of your free trial.
5. Tap Subscribe to confirm the subscription with your Google Play account and associated payment method.

The upgrade will be reflected in your web dashboard as well.

Note: Payment receipts for your in-app subscription will be sent by Google Play to your Google Play account email address, which may be different from your Hootsuite account email address.

To downgrade to a Free plan and cancel your mobile subscription

1. Tap the main menu in the top-left corner.
2. Tap Account & Settings.
3. Tap Current plan: Professional.
4. Tap I understand, please downgrade.
5. Tap Downgrade.
6. Open the Google Play Store, tap menu , and then Subscriptions.
7. Tap the subscription you want to cancel.
8. Tap Cancel subscription.
   See full steps here

The downgrade will be reflected in your web dashboard as well.

To cancel your Hootsuite account and mobile subscription

Please note that because in-app subscriptions are billed through the Google Play Store, your Hootsuite account and app subscription both have to be cancelled separately.

1. First, cancel your mobile payment subscription with the Google Play Store to stop further charges.
   1. In the Google Play Store, tap menu , and then Subscriptions.
   2. Tap the subscription you want to cancel.
   3. Tap Cancel subscription.
      See full steps here
2. Second, cancel your Hootsuite account via the web dashboard on desktop. Hootsuite accounts cannot be cancelled directly from the mobile app.

Mobile subscription billing

Subscriptions for the Hootsuite mobile app are paid to Google Play, and are therefore subject to their policies.

Changes to the billing information or payment method on file for your mobile subscription must also be made through Google Play. See here for instructions