Manage your mobile subscription - Android

  

Hootsuite mobile offers in-app subscriptions for upgrades to the Professional plan from Free. Upgrades begin with a 30-day free trial, and transition to a paid subscription at the end of the 30 days.

Hootsuite mobile subscriptions renew automatically each month or year. They are billed to your Google Play account payment method at the beginning of each billing cycle.

To avoid further charges, downgrade your Hootsuite mobile account to a free account and cancel your payment subscription through Google Play at least 24 hours before your next billing date, or before your free trial expires.

Important: If your Hootsuite account was not upgraded via in-app mobile subscription, it must be downgraded or cancelled via the web dashboard. For more information, see Manage your plan and account.

For information on how to cancel on the Hootsuite desktop app, see Cancel or delete your Hootsuite account.

 

Upgrade to a Professional plan

  1. Select your profile picture .
  2. On the Account tab, select Current plan.
  3. Select Go Monthly, or Go Annual to select the billing subscription period that will begin automatically at the end of your free trial.
  4. Select Subscribe to confirm the subscription with your Google Play account and associated payment method.

The upgrade will be reflected in your web dashboard as well.

Note: Payment receipts for your in-app subscription will be sent by Google Play to your Google Play account email address, which may be different from your Hootsuite account email address.

Downgrade to a Free plan and cancel your mobile subscription

  1. Select your profile picture .
  2. On the Account tab, select Current plan.
  3. Select I understand, please downgrade.
  4. Select Downgrade.
  5. Open the Google Play Store, select menu , and then Subscriptions.
  6. Choose the subscription you want to cancel.
  7. Select Cancel subscription.
    For more details, see Google Play Help.

The downgrade will be reflected in your web dashboard as well.

Cancel your Hootsuite account and mobile subscription

Please note that because in-app subscriptions are billed through the Google Play Store, your Hootsuite account and app subscription both have to be cancelled separately.

  • First, cancel your mobile payment subscription with the Google Play Store to stop further charges.
    1. In the Google Play Store, select menu , and then Subscriptions.
    2. Choose the subscription you want to cancel.
    3. Choose Cancel subscription.
      For more details, see Google Play Help.
  • Second, cancel your Hootsuite account via the web dashboard on desktop. Hootsuite accounts cannot be cancelled directly from the mobile app.

Mobile subscription billing

Subscriptions for the Hootsuite mobile app are paid to Google Play, and are therefore subject to their policies.

Changes to the billing information or payment method on file for your mobile subscription must also be made through Google Play. For more information, see Google Play Help