Are you experiencing unexpected behavior with the Hootsuite mobile app? Try each of these troubleshooting steps to resolve the issue.
In this article:
Install the latest Hootsuite app update from the app store
The latest version of the Hootsuite mobile app contains the most recent feature updates and bug fixes.
Note that the lowest officially supported version of iOS on the Hootsuite mobile app is 11.
How can you determine which version is running on your mobile device?
To check which mobile app version you are running
- In the Hootsuite app Tap Account.
- Tap the Settings tab.
- Look for a number in the bottom right corner. This is the Hootsuite app version on your mobile device. ie: v4.4.0
How can you determine which OS version you are currently running?
To check the OS version you are running
- Tap the Settings app on your mobile device.
- Tap General.
- Tap About.
- Look for a number next to the version. This is the iOs version on your mobile device.
Clear memory in the app settings
Clearing the memory in your app erases all cached items and clears any Hootsuite history from your device that might be interfering with the app working as expected.
- Tap Account .
- Tap the Settings tab.
- Tap Clear Memory.
Uninstall and then reinstall the Hootsuite app
Removing and reinstalling apps is a common troubleshooting step to delete all data and start fresh to ensure the app is installed and works as expected. Loading issues, like a blank or black screen, are often fixed with these steps.
To uninstall the Hootsuite app
- Touch-and-hold the Hootsuite App.
- Tap Delete (x icon).
- Tap Delete to confirm.
- Press the Home button on your device to exit delete mode.
Note: Uninstalling the Hootsuite app does not delete your account. See this article for details.
To install the Hootsuite app
- Tap App Store on your mobile device.
- Tap search (magnifying glass icon), enter Hootsuite in the search field, and then tap Search.
- Tap Install on the Hootsuite app.
- Tap Open.
Important: Once the app is reinstalled, re-enable notifications in the Hootsuite app and in your device settings.
If you have notifications enabled in the Hootsuite mobile app, but you aren’t receiving them, check for any device settings that might be blocking them.
- Ensure notifications for the app are enabled in your device settings as well.
- Ensure notifications are not set to hidden on your lock screen.
- In your device Settings.
- Tap Notifications.
- Tap Show Previews.
- Select Always.
- If Cellular Data is not enabled for the Hootsuite app, this could be affecting your notification delivery.
- Do not disturb mode will block push notifications. Other energy-saving device settings or apps can also prevent notifications from being pushed out properly.
If you’re still not receiving notifications after checking your device settings, try resetting your notifications with the following steps:
- Turn off each notification in the Hootsuite mobile app. Tap each toggle to turn it off.
- Clear the message memory in the app. Steps above
- Sign out of the Hootsuite app and then sign back in.
- Turn each notification back on. Tap each toggle to enable it.
If after completing these troubleshooting steps the app is still not working as expected, please contact us with the following information:
- your Hootsuite account email address;
- your device model and operating system version;
- whether your account was created using the Hootsuite website or the mobile app;
- the name of the social network experiencing issues or not receiving notifications;
- the actions that are resulting in the error or unexpected behaviour.
See how to troubleshoot on Android.