Up-to-date billing information helps to ensure your account stays active. Accounts with billable services but dated billing information can enter a state of dunning. This is when an account becomes temporarily deactivated until billing information is updated, and overdue balances can be settled. Sign in to your Hootsuite account to update your billing information.
To update your billing information
- Click your profile picture ( by default) in the top-right corner of the dashboard, and then select Billing & Plan Changes.
- Click the Billing Info tab.
- Click Change.
- Enter your updated billing information, and then click Save Changes.
Note: Hootsuite Business and Enterprise customers - please contact your customer success manager to update your billing information.
See more about billing in our FAQs.