Account FAQ

  

How do I check what plan type I have?

To find your current plan type, go to My profile profile-icon.png. Your current plan type is listed under your name.
The plan type highlighted in the My profile menu

How does the 30-day trial work?

Explore the benefits of being a member of a Hootsuite Professional or Team plan with a 30-day free trial. The trial gives you access to every function and feature offered on the paid plan - with the option to change to the free plan or delete your account at any time during the trial.

You can only sign up for one Professional or Team plan trial. However, you can explore both plan types by changing from one plan to the other during the 30-day trial period.

Note: The trial does not restart when you make a change to your plan type.

Your Hootsuite trial will seamlessly transition to the plan type you selected on sign-up when your trial is complete. At this time, the method of payment on your account will be charged. Ensure a smooth transition by keeping your payment information up to date. Annual subscriptions are a one-year commitment. Add-ons added mid-term are invoiced and charged pro rata (from the sign up date until the end of the 12-month term). Premium apps are billed on a monthly basis only.

Important: Hootsuite will send you an email notification five days before your trial period ends. To avoid unwanted charges, change to a free plan or cancel your account at this time. Accounts are invoiced and billed at the beginning of a payment cycle for the upcoming month.

Changing from your paid plan trial to a free account means the loss of features not available to the plan type you are changing to, including additional social accounts and their scheduled content. For more information, see Overview of Hootsuite plan types.

I forgot my password. What should I do?

If you don’t remember your Hootsuite account password, select Forgot password on the Sign in page to be directed to a password reset page. Enter your email and we’ll send you a link to reset your password.

If you don’t see the email in your inbox, check your spam or junk folders before contacting our support team.

What are the differences between the Hootsuite plan types?

A comparative chart between the different Hootsuite plan types can be found on our Plans and Pricing page. See also Overview of Hootsuite plan types.

Will my plan type change?

Hootsuite will not change your plan type without your consent. Hootsuite will only step in during situations when the Hootsuite Terms of Service have been violated. Self-serve terms. Enterprise terms. See the following regarding changing your plan type:

  • Hootsuite Free users can upgrade to a monthly or annual payment plan, and the changes will take effect right away.
  • If your account is billed monthly, you can make plan changes at any time. One change can be made per billing cycle, including switching to an annual subscription (which would take effect at the end of the monthly billing cycle) or changing your plan type.
  • If your account is billed annually, you must complete your one-year commitment before switching to a monthly subscription.
  • If you are a Hootsuite Enterprise user, changes can be made with the assistance of your Hootsuite customer success manager.

After any plan or account modifications, a confirmation email is sent to the email address on file. This includes changes to an organization within Hootsuite.

Hootsuite organization plan changes can only be made by the organization super admin.