Cancel Your Hootsuite Account

Before cancelling your account, ensure any overdue balances are settled by updating your billing information. Accounts with overdue balances will be suspended after 15 days and cannot be cancelled until the balance is settled.

If you are the super admin of an organization, or the organization was created in your account, you will need to remove all members from the organization and then delete it before cancelling can continue. Deleted organizations cannot be retrieved, the members you delete will be removed from all collaboration access, and all organization content including teams, social networks, scheduled content and vanity URLs will be lost.

tip.png  Avoid unwanted charges by cancelling your account five business days before your next billing date.

important_icon_37x44.png  Hootsuite Enterprise users must contact their Customer Success Manager to close their Hootsuite account.

important_icon_37x44.png  Hootsuite Pro users on annual billing should note that your plan is a one-year commitment. While cancellation requests can be submitted, your plan cannot be downgraded or cancelled until the 12-month term is complete.

To cancel your Hootsuite account

  1. Select Settings Settings_icon.png from the launch menu.
  2. Scroll down to the bottom of the Profile tab, and then click Account Removal. If you do not see Account Removal, your account balance may exceed $0.
  3. Enter your reason for cancelling, and then click Remove Account.

To cancel your account as an organization super admin

  1. Select your profile image from the top of the launch menu.
  2. Click Manage next to the organization name.
  3. Under Members in this Organization, hover your mouse over the member, click the gear icon gear icon, and then select Remove from organization. Repeat for all organization members.
  4. Click OK.
  5. Select your profile image from the top of the launch menu again.
  6. Click the gear icon gear icon next to the organization name, and then select Leave Organization.
  7. Click OK.
  8. Select Settings Settings_icon.png from the launch menu.
  9. Scroll down to the bottom of the Profile tab, and then click Account Removal. If you do not see Account Removal, your account balance may exceed $0.
  10. Enter your reason for cancelling, and then click Remove Account.
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