Cancel your Hootsuite account

Before cancelling your account, settle any overdue balances by updating your billing information. Accounts with overdue balances are suspended after 15 days and cannot be cancelled until the balance is settled. Cancel accounts five business days before your next billing date to avoid unwanted charges.

Hootsuite users on annual billing should note that your plan is a one-year commitment. While downgrade requests can be submitted, they will not take effect until the 12-month term is complete. Cancellation will take effect immediately and accounts are not recoverable.

To cancel your Hootsuite account

1. Click your profile picture (owly by default) in the top-right corner of the dashboard, and then select Account & Settings.
2. Scroll down to the bottom of the Profile tab, and then click Account Removal.

   If you do not see "Account Removal", your account balance may exceed $0.

3. Enter your reason for cancelling, and then click Remove Account.

If you have an organization created in your account, or you are a super admin, the organization has to be deleted before the account can be cancelled.

Note that deleting an organization is permanent. When an organization is deleted, all its content is also deleted. This includes teams, social networks, scheduled messages and vanity URLs. Organization members will also lose their collaboration access.

To cancel your account as an organization super admin

1. Click your profile picture (owly by default) in the top-right corner of the dashboard, and then select Manage under the organization name.
2. Click the gear icon next to the organization name, and then select Delete Organization.
3. Click OK.
4. Click your profile picture again, and then select Account & Settings.
5. Scroll down to the bottom of the Profile tab, and then click Account Removal.

   If you do not see "Account Removal", your account balance may exceed $0.

6. Enter your reason for cancelling, and then click Remove Account.

Please note that accounts cannot be cancelled from the Hootsuite mobile app. Cancellation must be completed through the web dashboard.

*Hootsuite Enterprise users - please contact your CSM to close your Hootsuite account.