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Cancel your Hootsuite account

Before cancelling your account, settle any overdue balances by updating your billing information. Accounts with overdue balances are suspended after 15 days and cannot be cancelled until the balance is settled. Cancel accounts five business days before your next billing date to avoid unwanted charges.

Hootsuite users on annual billing should note that your plan is a one-year commitment. While downgrade requests can be submitted, they will not take effect until the 12-month term is complete. Cancellation will take effect immediately and accounts are not recoverable.

To cancel your Hootsuite account

  1. On the navigation bar, click Settings Settings_icon.png.
  2. Scroll down to the bottom of the Profile tab, and then click Account Removal.

    important_icon_37x44.png If you do not see "Account Removal", your account balance may exceed $0.

  3. Enter your reason for cancelling, and then click Remove Account.

If you have an organization created in your account, or you are a super admin, the organization has to be deleted before the account can be cancelled.

important_icon_37x44.png Note that deleting an organization is permanent. When an organization is deleted, all its content is also deleted. This includes teams, social networks, scheduled messages and vanity URLs. Organization members will also lose their collaboration access.

To cancel your account as an organization super admin

  1. At the top of the navigation bar, click your profile image.
  2. Click the gear icon gear icon next to the organization name, and then select Delete Organization.
  3. Click OK.
  4. Select Settings Settings_icon.png from the launch menu.
  5. Scroll down to the bottom of the Profile tab, and then click Account Removal.

    important_icon_37x44.png If you do not see "Account Removal", your account balance may exceed $0.

  6. Enter your reason for cancelling, and then click Remove Account.

Please note that accounts cannot be cancelled from the Hootsuite mobile app. Cancellation must be completed through the web dashboard.

*Hootsuite Enterprise users - please contact your CSM to close your Hootsuite account.

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