Before cancelling your account, settle any overdue balances by updating your billing information. Accounts with overdue balances are suspended after 15 days and cannot be cancelled until the balance is settled.
Note that cancellation will take effect immediately and accounts are not recoverable.
Alternatively, you can submit a downgrade request at any time, and the downgrade will take effect at the end of the current paid service period, so that you continue to benefit from the features of your subscription until the end of your commitment.
Tip: To confirm your next billing date, check the end of the paid period listed on your last invoice. Cancel before then to avoid unwanted charges.
In this article:
To cancel your Hootsuite paid account
- Sign in to your Hootsuite dashboard https://hootsuite.com/login
- Click your profile picture (
by default) in the top-right corner of the dashboard, and then select Billing & Plan Changes.
- Click Delete my account.
- Click Delete Account again to confirm.
- Enter your reason for cancelling, and then click Delete Account.
If you have an organization created in your account, or you are a super admin, the organization has to be deleted before the account can be cancelled.
Important: Deleting an organization is permanent. When an organization is deleted, all its content is also deleted. This includes teams, social networks, scheduled messages and vanity URLs. Organization members will also lose their collaboration access.
To cancel your account as an organization super admin
- Sign in to your Hootsuite dashboard https://hootsuite.com/login
- Click your profile picture ( by default) in the top-right corner of the dashboard, and then select Manage under the organization name.
- Click the gear icon
next to the organization name, and then select Delete Organization. - Click Delete Organization and Yes, Delete, to confirm.
- Click your profile picture again, and then select Billing & Plan Changes.
- Click Delete my account.
- Click Delete Account again to confirm.
- Enter your reason for cancelling, and then click Delete Account.
To cancel your Hootsuite Free account
- Sign in to your Hootsuite dashboard https://hootsuite.com/login
- Click your profile picture ( by default) in the top-right corner of the dashboard, and then select Account & Settings.
- Scroll down to the bottom of the Profile tab, and then click Account Removal.
- Enter your reason for cancelling, and then click Remove Account.
Please note that accounts cannot be cancelled from the Hootsuite mobile app. Cancellation must be completed through the web dashboard, though mobile payment subscriptions must be cancelled with either the Apple or Google Play app stores.
Note: Hootsuite Business and Enterprise customers - please contact your customer success manager to close your Hootsuite account.
See more about billing in our FAQs.