Before cancelling your account, ensure any overdue balances are settled by updating your billing information. Accounts with overdue balances will be suspended after 15 days and cannot be cancelled until the balance is settled. Avoid unwanted charges by cancelling your account five business days before your next billing date.
If you are the super admin of an organization, or the organization was created in your account, you will need to delete it before cancelling can continue. Deleted organizations cannot be retrieved, organization members will be removed from all collaboration access, and all organization content including teams, social networks, scheduled content and vanity URLs will be lost.
Hootsuite Enterprise users must contact their Customer Success Manager to close their Hootsuite account.
Hootsuite Pro, Professional and Team users on annual billing should note that your plan is a one-year commitment. While downgrade requests can be submitted, they will not take effect until the 12-month term is complete. Cancellation will take effect immediately and accounts are not recoverable.
Please note that accounts cannot be cancelled from the Hootsuite mobile app. Cancellation must be completed through the web dashboard.
To cancel your Hootsuite account
- On the navigation bar, click Settings
. - Scroll down to the bottom of the Profile tab, and then click Account Removal.
If you do not see "Account Removal", your account balance may exceed $0.
- Enter your reason for cancelling, and then click Remove Account.
To cancel your account as an organization super admin
- At the top of the navigation bar, click your profile image.
- Click the gear icon
next to the organization name, and then select Delete Organization. - Click OK.
- Select Settings from the launch menu.
- Scroll down to the bottom of the Profile tab, and then click Account Removal.
If you do not see "Account Removal", your account balance may exceed $0.
- Enter your reason for cancelling, and then click Remove Account.