Set up multi-factor authentication

  

Hootsuite's two-step verification security feature uses the Google Authenticator mobile app to enhance the protection of your Hootsuite account. It requires you to sign in to your Hootsuite account with your username and password, as well as with the Google Authenticator code on your mobile device. Each code has a one-time use, and a new code will generate every 30 seconds.

Two-step verification can be used every time you sign in to Hootsuite, or just when your sign in location changes, adding protection to your account along with Hootsuite’s login verification system.

Install Google Authenticator

Setting up Google Authenticator and two-step verification for your Hootsuite account requires you to first install the Google Authenticator app on your mobile device.

Follow Google's Install Google Authenticator guide to complete installation on your device.

Setup Google Authenticator in Hootsuite

  1. Select My profile , and then select Account settings, preferences, and billing.
  2. Select Security.
  3. Select Secure with Google.
  4. Open your Google Authenticator app, and scan your secret code or manually enter it into the app.
  5. Enter the 6-digit code from the app into the Code box in Hootsuite and then select Submit.
  6. Select whether to use 2-step verification on each login or just when your login location changes.

Sign in using two-step verification

  1. Go to hootsuite.com/login.
  2. Enter your Hootsuite username and password.
  3. Open Google Authenticator on your mobile device, and then enter your 6-digit Google Authenticator code into the Hootsuite login page.
  4. Select Sign in.

 Android users

If your Google Authenticator codes aren’t working, you may need to sync the app on your mobile device. 

  1. Open the main menu in the Google Authenticator app.
  2. Select Settings.
  3. Select Time correction for codes.
  4. Select Sync now.

Sign in without your Google Authenticator code

For those times when you don’t have your mobile device with you, you can sign in without a Google Authenticator code.

  1. Go to hootsuite.com/login.
  2. Enter your Hootsuite username and password.
  3. Select Skip this step, and Hootsuite will send a confirmation email to your Hootsuite account email. Not getting the email?

Revoke Google Authenticator Access

You can disable two-step verification on your account at any time.

  1. Select My profile , and then select Account settings, preferences, and billing.
  2. Select Security.
  3. Select Revoke access.