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Manage Google Authenticator

Hootsuite's 2-Step verification security feature uses the Google Authenticator mobile app to enhance the protection of your Hootsuite account.  It requires you to sign in to your Hootsuite account with your username and password, as well as with the Google Authenticator code on your mobile device. Each code has a one-time use, and a new code will generate every 30 seconds.

2-step verification can be used every time you sign in to Hootsuite, or just when your sign in location changes, adding protection to your account along with Hootsuite’s login verification system.

Setting up Google Authenticator and 2-step verification for your Hootsuite account requires you to first install the Google Authenticator app on your mobile device.

To install Google Authenticator

Follow Google's Install Google Authenticator guide to complete installation on your device.

To setup Google Authenticator in Hootsuite

  1. Select Settings Settings_icon.png from the launch menu.
  2. Click the Security tab.
  3. Click Get Started.
  4. Open your Google Authenticator app, and scan Your secret code or manually enter it into the app.
  5. Enter the 6-digit code from the app into the Code field in your Hootsuite dashboard and then click Submit.
  6. Select whether to use 2-step verification on each login or just every time your login location changes.

To sign in with 2-step verification

  1. Go to hootsuite.com/login.
  2. Enter your Hootsuite username and password.
  3. Open Google Authenticator on your mobile device, and then enter your 6-digit Google Authenticator code into the Hootsuite login page.
  4. Click Sign in.

Note for Android users: If your Google Authenticator codes aren’t working, you may need to sync the app on your mobile device.

  1. Open the main menu in the Google Authenticator app.
  2. Tap Settings.
  3. Tap Time correction for codes.
  4. Tap Sync now.

To sign in without your Google Authenticator code

For those times when you don’t have your mobile device with you.

  1. Go to hootsuite.com/login.
  2. Enter your Hootsuite username and password.
  3. Click Skip this step, and Hootsuite will send a confirmation email to your Hootsuite account email.

To revoke Google Authenticator Access

Disable 2-step verification on your account at any time.

  1. Select Settings Settings_icon.png from the launch menu.
  2. Click the Security tab.
  3. Click Revoke access.
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