Set up two-step verification

Hootsuite offers two-step verification to enhance protection of your Hootsuite account. You can choose to use two-step verification every time you sign in to Hootsuite, or use it only when your sign in location changes.

Are you seeing the Verify your account page? Look for the confirmation code sent to your account email to access your account. See About login verification for details.

Set up two-step verification on your Hootsuite account

Two-step verification can only be set up on the web version of Hootsuite, but when it is turned on, it will apply wherever you sign in (both on the web and Hootsuite mobile app).

You must use an authenticator app to set up two-step verification.

1. Go to Account, and then select Profile.
2. Select Security.
3. Select Enable two-step verification.
4. Open your authenticator app and add your Hootsuite account:
   • On a mobile authenticator app, such as Google Authenticator, scan the QR code or manually enter the secret code.
   • On a desktop authenticator application, enter your secret code. You can copy and paste it into the window.
5. Select whether you want to use two-step verification every time you sign in to Hootsuite or only when you sign in from a different location.
   

If you need to generate a new QR code or secret code, select Revoke access and start the set up process again.

Sign in using two-step verification

1. Go to hootsuite.com/login.
2. Enter your Hootsuite email and password. If two-step verification is set up on your account, you'll be prompted to enter your authentication code.
3. Open your authenticator application, and then enter your 6-digit secret code into the Hootsuite login page.
4. Select Sign in.

If your codes aren’t working on mobile, you may need to sync the app on your mobile device. For instruction, see the Google help article Fix common issues with two-step verification.

Sign in without your secret code

An authenticator app is necessary to set up two-step verification on your Hootsuite account. Once it has been set up, if you do not have access to your authenticator app, you can sign in to Hootsuite with a confirmation code sent to your account email instead.

1. Go to hootsuite.com/login.
2. Enter your Hootsuite email and password.
3. Select Skip this step.
4. Select Send to [your account email]. Hootsuite sends a confirmation code by email to your Hootsuite account email. Copy and paste the code into the sign in page, or use the link in the email to confirm the account and sign in to Hootsuite. Not getting the email?

Disable two-step verification

Although not recommended, you can disable two-step verification on your account.

1. Go to Account, and then select Profile.
2. Select Security.
3. Select Reset, and then confirm you want to reset and sign out.