Manage Google Authenticator

Hootsuite's 2-Step verification security feature uses Google Authenticator to enhance the protection of your Hootsuite account.

Google Authenticator sends you a short numeric code on your mobile device to enter on sign in along with your username and password. Each code has a one-time use, and a new code will regenerate every 30 seconds.

Paired with Hootsuite's Location Verification System, this adds protection to your Hootsuite account no matter where you are.

 Install Google Authenticator

The Google Authenticator app needs to be installed on your mobile device in order to set up 2-step verification for your Hootsuite account.

To install Google Authenticator

Follow Google's Install Google Authenticator guide to complete installation on your device.

 Setup Google Authenticator in Hootsuite

Setting up Google Authenticator requires you to install Google Authenticator on your mobile device.

To setup Google Authenticator in Hootsuite

  1. Select Settings Settings_icon.png from the launch menu.
  2. Click the Security tab.
  3. Click Get Started.
  4. Open your Google Authenticator app, and scan Your secret code or manually enter it into the app.
  5. Enter the 6-digit code from the app into the Code field in your Hootsuite dashboard and then click Submit.
  6. Select whether to use 2-step verification on each login or just every time your login location changes.

 Sign in with 2-Step Verification

2-Step Verification can be used every time you sign in to Hootsuite or just when your sign in location changes. This is determined by the option selected during setup.

Entering your login credentials will prompt Google Authenticator, and each code has a one-time use.

To use 2-Step Verification

  1. Go to hootsuite.com/login.
  2. Enter your Hootsuite username and password.
  3. Open Google Authenticator on your mobile device, and then enter your 6-digit Google Authenticator code into the Hootsuite login page.
  4. Click Sign in.

 Sign in without Your Google Authenticator Code

Lose your mobile device? No problem. Hootsuite offers login alternatives for just those situations.

To login without your Google Authenticator code

  1. Go to hootsuite.com/login.
  2. Enter your Hootsuite username and password.
  3. Click Skip this step, and Hootsuite will send a confirmation email to your Hootsuite account email.

 Revoke Google Authenticator Access

2-Step verification can be disabled from your Hootsuite dashboard by revoking access to Google Authenticator.

To revoke Google Authenticator Access

  1. Select Settings Settings_icon.png from the launch menu.
  2. Click the Security tab.
  3. Click Revoke access.
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