Set up multi-factor authentication

  

Hootsuite's two-step verification security feature uses the Google Authenticator mobile app to enhance protection of your Hootsuite account. With Hootsuite's two-step verification, you must sign in to your Hootsuite account with your username and password, and then enter the Google Authenticator code that was sent to your mobile device. Each code has a one-time use. Google Authenticator generates a new code every 30 seconds.

You can use two-step verification every time you sign in to Hootsuite, or use it only when your sign in location changes.

Install Google Authenticator

Before you can set up Google Authenticator and two-step verification for your Hootsuite account, you need to install the Google Authenticator app on your mobile device.

Follow Google's Install Google Authenticator guide for detailed instructions.

Setup Google Authenticator in Hootsuite

  1. Go to My profile , and then select Account settings, preferences, and billing.
  2. Select Security.
  3. Select Secure with Google.
  4. Open your Google Authenticator app, and scan your secret code or manually enter it into the app.
  5. Enter the 6-digit code from the app into the Code box in Hootsuite and then select Submit.
  6. Select whether to use two-step verification on each login or just when your login location changes.

Sign in using two-step verification

  1. Go to hootsuite.com/login.
  2. Enter your Hootsuite username and password.
  3. Open Google Authenticator on your mobile device, and then enter your 6-digit Google Authenticator code into the Hootsuite login page.
  4. Select Sign in.

 Android users

If your Google Authenticator codes aren’t working, you may need to sync the app on your mobile device. For instruction, see the Google help article Fix common issues with 2-step verification.

Sign in without your Google Authenticator code

For those times when you don’t have your mobile device with you, you can sign in to your Hootsuite account without a Google Authenticator code.

  1. Go to hootsuite.com/login.
  2. Enter your Hootsuite username and password.
  3. Select Skip this step. Hootsuite sends a confirmation email to your Hootsuite account email. Use the link in the email to confirm the account and sign in to Hootsuite. Not getting the email?

Revoke Google Authenticator access

Although not recommended, you can disable two-step verification on your account.

  1. Go to My profile , and then select Account settings, preferences, and billing.
  2. Select Security.
  3. Select Revoke access.