Hootsuite Business and Enterprise users can add tags to inbound posts in their streams, and then analyze them by type within Hootsuite Analytics. Note that in Analytics, only data for public posts is retrieved. Unpublished, or dark posts, are not supported.
Outbound posts can also be tagged from the composer.
Those with super admin, admin or custom permissions to ‘Manage Message Tags’ can create new tags to be used in streams. Manage tags in the tag library.
To tag an inbound post
- Select Streams from the launch menu.
- Locate the inbound post in your stream, click more below the post, and then click Add Tag.
- Select an organization from the drop-down list, click Enter a Tag to select an existing tag, or enter a new tag and then click Create tag "tag name".
- Click Save.
Tags applied to inbound posts will display in-stream on Twitter, Facebook, Instagram, and LinkedIn posts.
Filter your Twitter and Facebook inbound post metrics by tag in your Analytics Boards. Or track support team response and resolution times with tags and assignments in the Analytics team metrics.
Save time tagging lots of posts by setting up an automated tag action in the automation tool.