Manage Organization Teams

Teams can increase organization efficiency with features like assigning messages, sharing stream searches and reporting on team activity, which allow multiple accounts to be managed without overlap. Team permissions can be customized.

 Create, Merge or Delete Teams

Super admins, admins or team admins can create and delete teams. When a super admin or admin is added to a team, they are automatically assigned admin permissions. This is the highest permission level for a team, and one that cannot be manually assigned from the team section. Other organization members can either be assigned team admin or default team permissions.

Deleting a team also deletes that team's content library, but does not delete members or social networks from the organization.

Super admins and admins can also merge two or more teams together, which preserves only one team's shared streams, drafts, shared assignments and team name. The other teams’ data will be lost.

tip.png Super admins and admins can manage existing teams within an organization using drag-and-drop. Click Manage next to the organization name, and then drag members or social networks into teams. Drag-and-drop cannot be used to remove members or social networks.

Note: Only existing organization members and organization social networks can be added to the team.

To create a team

  1. Select your profile image from the top of the launch menu.
  2. Click Manage next to the organization name.
  3. Under Teams I Manage, click Add a Team.
  4. Enter the Team Name, upload an image to represent the team (optional), invite team members, add social networks that the team will have access to, and then click Create Team.

To delete a team

  1. Select your profile image from the top of the launch menu.
  2. Click View Teams under the organization name.
  3. Select the team from the list on the left.
  4. Click the gear icon org_gear_icon_29x28.png in the top-right corner of the dashboard, and then click Delete Team.
  5. Click OK.

To merge teams

  1. Select your profile image from the top of the launch menu.
  2. Click Manage next to the organization name.
  3. Click to select the teams to merge, and then click Merge org_merge_icon_29x28.png.
  4. Select the team that owns the data that will be kept, and then click Merge.

 Change a Team Name or Profile Image

Super admins, admins, or team admins can change a team name.

To change a team name or profile image

  1. Select your profile image from the top of the launch menu.
  2. Click View Teams under the organization name.
  3. Select the team from the list on the left, and then click the Team Settings tab.
  4. Enter the new Team Name, or click Upload, select an image from your device, and then click Open.
  5. Click Save Changes.

 Add or Remove Members from Teams

Super admins, admins or team admins can add members to and remove them from teams. Super admins and admins can add any Hootsuite user to a team (Free accounts can be created at Hootsuite.com), while team admins can only add existing organization members to teams.

Removing a member from a team will prevent them from accessing and completing actions for that team.

tip.png You may be required to refresh your dashboard or browser to notice the change.

To add a team member

  1. Select your profile image from the top of the launch menu.
  2. Click View Teams under the organization name.
  3. Select the team from the list on the left.
  4. Select an existing organization member from the list, or click Add new Member, enter the invitee’s email address, select the team to add them to, and then click Add User to Organization

To remove a team member

  1. Select your profile image from the top of the launch menu.
  2. Click View Teams under the organization name.
  3. Select the team from the list on the left.
  4. Hover your mouse over the member, click the gear icon org_gear_icon_29x28.png, and then select Remove from team.
  5. Optional: Check the box to remove the member's access to the social networks in the team. It is possible to remove a member from a team and still allow them access to social networks. Learn more
  6. Click Remove.

 Manage Team Permissions

Team permissions define the access and actions a member has for that team.

To manage team permissions

  1. Select your profile image from the top of the launch menu.
  2. Click View Teams under the organization name.
  3. Select the team from the list on the left, and then click the member's existing permission level to select a new permission level.

 Add or Remove Social Networks from Teams

Super admins, admins, and team admins can add and remove social networks from teams. Learn more Team admins can only add existing organization social networks to teams. A single social network can be added to multiple teams.

Removing a social network from a team only removes it from the team; the social network will still exist within the organization.

To add a social network to a team

  1. Select your profile image from the top of the launch menu.
  2. Click View Teams under the organization name.
  3. Select the team from the list on the left, and then click Add a Social Network.
  4. Select an existing organization social network or click Add new Social Network, select the social network and then click Connect.

tip.png You must log into the social network you are adding to connect it with Hootsuite.

To remove a social network from a team

  1. Select your profile image from the top of the launch menu.
  2. Click View Teams under the organization name.
  3. Select the team from the list on the left, hover your mouse over the social network, click the gear icon org_gear_icon_29x28.png, and then select Remove from team.
  4. Click OK.
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