Manage an Organization

 Create, Leave or Delete an Organization

Organizations created in the Hootsuite dashboard can contain members, teams and social networks that can be organized to reflect your company's real-world structure. Every Hootsuite user can be a member of multiple organizations, but can only create one organization. The user that creates an organization becomes its super admin, and manages all aspects of the organization including teams, team members, social networks, and permissions.

Members require an invitation to join an organization, but can choose to leave at any time. Members who leave an organization lose their ability to collaborate on all things organization related, including scheduled content and assigned messages.

Super admins can delete an organization. Before a super admin can leave or delete an organization, all other members must be removed from the organization. Deleted organizations cannot be retrieved, and all organization content including teams, social networks, scheduled content and vanity URLs will be lost.

To create an organization

  1. Select your profile image from the top of the launch menu.
  2. Click Start collaborating with others or Create an organization in the bottom-left corner of the dashboard.
  3. Enter an Organization Name, upload an image to represent the organization (optional), click to Add Social Networks (optional), and then click Create Organization.

tip.png Only social networks already in the dashboard can be added. Add additional social networks to your organization after it is created.

To leave or delete an organization

  1. Select your profile image from the top of the launch menu.
  2. Click the gear icon org_gear_icon_29x28.png, next to the organization name, and then select Leave Organization.
  3. Click OK.

 Enable or Disable Social Organizations

Super admins can enable a social organization, which enables access to all team conversations, and allows all organization members to see each other, and view each other’s teams and social networks.

Disabling a social organization disables the member directory, giving members limited access to team member profiles, and access to only their own teams’ conversations.

To enable or disable a social organization

  1. Select your profile image from the top of the launch menu.
  2. Click the gear icon org_gear_icon_29x28.png next to the organization name, and then select Settings.
  3. Click to check or uncheck Enable Social Organization. A checked box means the feature is enabled.
  4. Click Save Changes.

 Change an Organization's Name or Profile Image

Super admins can change their organization’s name or profile image.

To change an organization's name or profile image

  1. Select your profile image from the top of the launch menu. 
  2. Click the gear icon org_gear_icon_29x28.png next to the organization name, and then select Settings
  3. Enter the new name in the Organization Name field, or click Upload, select an image from your device and then click Open.
  4. Click Save Changes.

 Invite or Delete Members from an Organization

Super admins or admins can invite any Hootsuite account holder to be an organization member. Free Hootsuite accounts can be created at Hootsuite.com. Invitees will receive an email invitation, and new organization members are automatically given default organization permissions.

Super admins or admins can also delete organization members. This will remove them from any collaboration access in the Hootsuite dashboard.

To invite a member to an organization

  1. Select your profile image from the top of the launch menu.
  2. Click Manage next to the organization name.
  3. Under Members In This Organization, click Invite Members.
  4. Enter the email address of the member, enter a message for the member (optional), add the member to a team (optional), and then click Add Users to Organization.

tip.png Send multiple invites at one time by adding a comma or pressing the SPACEBAR between email addresses.

To delete a member from an organization

  1. Select your profile image from the top of the launch menu.
  2. Click Manage next to the organization name.
  3. Under Members In This Organization, hover your mouse over the member, click the gear icon org_gear_icon_29x28.png, and then select Remove from organization.
  4. Click OK

 Manage Organization Permissions

Organization permissions determine each member’s access at the organization level.

To manage organization permissions

  1. Select your profile image from the top of the launch menu.
  2. Click Manage next to the organization name.
  3. Under Members In This Organization, hover your mouse over the team member, click the gear icon org_gear_icon_29x28.png, and then select Manage permissions.
  4. Select their permission level from the drop-down menu.

 Enroll or Unenroll Organization Members in Hootsuite University

Super admins can enroll or unenroll members of their organization in Hootsuite University (HSU), which will automatically add a recurring monthly fee to your bill. Enrollment can be changed at any time, and enrolled members can access HSU through Tools tools_web_icon_22x22.png on the launch menu. 

tip.png A user belonging to multiple organizations may already be enrolled.

To enroll or unenroll an organization member in Hootsuite University 

  1. Select your profile image from the top of the launch menu. 
  2. Click Members under the organization name.
  3. Select a member from the list on the left.
  4. At the top of the dashboard, click Enroll or Unenroll.
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